HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding. 

Role Purpose

• Review performance data and activity, monitor and measure departmental productivity, KPI achievement and overall effectiveness.
• Oversees inflight services transformation projects aimed at optimizing processes, enhancing operational efficiency, and driving productivity within the organization.
• Liaise with stakeholders to ensure the efficiency of business processes and procedures.
• Responsible for an operational level for safety and security related to operational functions of cabin operations
• Responsible for ensuring operations under the responsible areas are conducted in accordance with applicable regulations and HKE's policies, standards, and requirements.
• Make decisions regarding risk tolerability associated with cabin operations with respect to the safety and/or security of cabin operations based on the tolerability defined in the operational Risk Matrix.
• Partner with Operational Control Centre Department in manpower planning, and effective deployment of cabin crew resources.
• Provide guidance as well as overseeing inflight services standards, inflight sales, quality assurance, and operational requirements.
• Responsible for overseeing budget, reporting, planning, and auditing for Cabin Crew Operations and Transformation
• Prepare reports for senior management review.
• Responsible for coaching, managing and motivating the reporting teams to achieve functional efficiency and effectiveness.
• Perform management flying duty, or conduct observation flights as required.
• Perform any other related support duties as assigned.

Qualifications

• Minimum 8 years relevant work experience, including minimum 4 years of experience in aviation industry.
• Bachelor’s degree or above.
• Possess good academic qualifications and sound judgment.
• Strong leadership skills and ability to gain the respects from team and strong execution on the strategy and operations.
• Mature minded, decision orientated.
• Proficient in Chinese and English.
• Proficient in computer skills, e.g. Microsoft Word, Excel, PowerPoint, etc.

Your Future Work Life

• Fly anywhere we fly for free with your friends and family to explore the world
• Hybrid working with flexibility in workplace and working hours to foster work-life harmony
• Open office to collaborate, connect and share great ideas
• Energetic and multicultural teammates from up to 50 nationalities!
• Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.