Position Function:
This position assists in maintaining and supporting enterprise software systems used by Campus Services to ensure reliable performance and user accessibility. This role involves managing system configurations, user access, updates, integrations, and troubleshooting, while developing reports and documentation to support operations. Will also assist with planning upgrades, improving processes, and staying current with emerging technologies to enhance overall system efficiency and security.
Salary Grade: 14
Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.
Essential Duties and Responsibilities:
1. Help configure and maintain AssetWorks AiM software.
2. Monitor application, server, and network performance, troubleshooting, and resolving issues as needed to ensure minimum downtime of services to meet user needs.
3. Manage user accounts, permissions, security roles, and access controls specific to AiM.
4. Coordinate the application of software patches and updates to AiM and its supporting systems.
5. Help plan and test software upgrades for AssetWorks AiM and other related Enterprise Applications.
6. Support integration of AiM with other enterprise or third-party applications.
7. Create reporting to assist with internal processes
8. Some experience with all levels of the software development life cycle, including requirements gathering, systems design, systems development/programming, testing, deployment, and maintenance of enterprise systems.
9. Provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about AiM and related Enterprise Applications.
10. Create and maintain documentation that describes programs, operating procedures, and installations, including but not limited to internal knowledge base, solutions, and project updates.
11. Research and solve problems both independently and as a member of a team.
12. Monitor, track, and report project risks, issues, milestones, and work completed.
13. Experience with local area networks, including TCP/IP, firewalls, wireless, and Ethernet.
14. Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems; participates in professional development activities as appropriate.
15. Stay updated on industry-wide changes, participate in technical user groups, and attend relevant training classes.
16. Performs other duties as assigned.
Minimum Qualifications:
Education: Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or a closely related field
Experience: 1-2 years of experience with computer hardware and/or software
ABDs or degree pending considered (all but DISS):
Preferred Qualifications:
1. Experience administering Asset Work's AiM software.
2. Experience programming in Linux environments.
3. Experience in managing and maintaining enterprise systems.
4. Knowledge of cloud-based system solutions.
5. Programming skills in Python, bash, and JAVA.
Knowledge, Skills, and Abilities:
• Knowledge of computer technologies and software applications, including the latest Microsoft Windows OS's and Linux.
• Ability to diagnose and resolve hardware and software problems.
• Ability to diagnose and resolve networking issues.
• Knowledge in one or more programming languages such as C, C++, Java, and Python.
• Excellent organizational skills.
• Excellent interpersonal skills, oral and written communication skills, and personal initiative.
• Self-motivated and goal-oriented.
Working Conditions and Physical Effort
• Work is normally performed in a typical interior/office work environment.
• No or very limited exposure to physical risk.
• No or very limited physical effort required.
• Frequent external imposed deadlines; set and revised beyond one’s control; interruptions influence priorities; difficult to anticipate the nature or volume of work with certainty beyond a few days; meeting deadlines and coordination of unrelated activities are key to the position; involves conflict-resolution or similar interactions involving emotional issues or stress on a regular basis.
• Vision requirements include the ability to see information in print and/or electronically
Instructions for Applying:
Link to apply: http://explore.msujobs.msstate.edu/
Apply online at msujobs.msstate.edu and complete a professional application with resume and cover letter attached.
Equal Employment Opportunity Statement:
Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, (662) 325-5839.
What do I do if I need an accommodation?
In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: (662) 325-3713 or ada@hrm.msstate.edu.
If you have any questions regarding this policy, contact the Department of Human Resources Management at (662) 325-3713 or ada@hrm.msstate.edu. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.
