Position Summary

Duties included: 

• Performs all duties and responsibilities required from the Health Care Representative.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Performs clinical office duties utilizing basic office equipment such as scanners, copy machines, and data entry through electronic medical records software.
• Perform or update patient insurance eligibility at initial visit and ongoing as determined by Health Care policy. 
• Facilitates patient flow by communicating with the provider, patient, and other support staff.
• Train new Health Care Representatives, mentor students and acts as an expert subject matter for all Health Care Representatives in the front office.
• Responsible for completing patient referrals, collecting office visit payments, and explaining financial requirements to patients.
• Collects and participates in patient quality initiatives related to patient encounters, reimbursement, and accuracy in first-time entry.
• Schedules and tracks patient appointments.
• Answers clinic phone calls: answer any questions that do not violate federal or state compliance and field all questions to appropriate areas of expertise.
• Other duties, as assigned.

Minimum Requirements

Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive experience working with an electronic health record in a medical office, medical clinic, or in a mental health office; or an equivalent combination of education and experience.

Desired Qualifications

• Minimum of 1-year related experience in a medical office setting.
• Call center experience with handling a multi-line phone system preferred.
• Experience in the use of word processing and database software, Medical Billing and Medical Terminology experience.
• Knowledge of electronic medical record and patient scheduling systems preferred.
• Knowledge of technical or medical terminology and/or technical training.
• Good communication skills and/or customer service experience
• Experience in scheduling, screening, and confirming medical appointments using a computerized information system.
• Minimum 50 wpm typing.
• High school education; six months of related work experience in a medical setting; or an equivalent combination of education and experience. 
• Minimum of a High School Diploma and 1 – 2 years of experience in customer service, or equivalent combination of education and experience.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Cover letter

Resume

Work Hours

Varies by clinic.

Website

https://healthcare.msu.edu

Summary of Physical Demands

Moderate physical effort and involves eye/hand coordination, sitting or standing for long periods or viewing a CRT screen 26 - 75% of the time.

Summary of Health Risks

Exposure to human blood, serum, and other body fluids; and materials covered under Universal Precautions; TB risk or work within three (3) feet of patients in a health care setting; wear a respirator.

The Bidding Eligibility ends on 07/01/2025 at 11:55 PM