Responsibilities 

• Provide timely and accurate clerical support to administrators in the Dean's Office. 

• • Perform tasks such as calendaring, managing email and central inboxes, answering and directing phone calls, maintaining records (files, websites, databases, information systems), writing and distributing correspondence, proofreading, ordering supplies and food, processing travel requests and reimbursements, scheduling rooms, sorting and delivering mail, and processing various forms. 

• • Support events, programs, and committees. May include completing tasks for the staff advisory committee, new student orientation, colloquium, awards, scholarships, admitted students’ day, DEI events, and commencement. 

• • Assist with maintenance and data integrity of the Student Information System (SIS). 

• Deliver customer service and support to students and external guests at the Dean’s Office. 

• • Greet and welcome guests, check in appointments and walk-ins, assist with wayfinding, and answer or triage questions. 

• • Send correspondence and notifications through Student Information Generator. 

• Supervise the clerical support team and delegate work to meet office needs. 

• • Oversee daily operations and anticipate workflow demands. 

• • Allocate resources based on assignment priorities. 

• • Assign tasks according to staff capacity, competencies, and expected outcomes. 

• • Foster a culture of excellent customer service, teamwork, and collaboration. 

• • Develop and reinforce work instructions and processes that ensure accuracy and productivity. 

• • Promote staff development by providing regular feedback and coaching. Complete annual performance evaluations on time and in compliance. Address performance concerns with appropriate consultation. 

• • Coordinates and participates in hiring, onboarding, and training new clerical staff. 

• Stay engaged with MSU and college-level updates. Keep up with news and announcements, attend staff meetings, and pursue training and development opportunities. 

• Perform other duties as assigned, consistent with the responsibilities of this job classification. 

Demonstrable Knowledge, Skills, and Abilities 

• Integrity: Upholds and promotes the Natsci core values and the college's strategic priorities through consistent and principled actions. 

• Leadership: Leads with a service-oriented mindset by prioritizing the needs of employees, customers, and the student community. Motivates others to perform at their best to achieve the office’s goals and objectives. 

• Compliance: Knowledge, understanding, and practical application of MSU and college policies and procedures. In addition to, applicable state and federal laws such as FERPA, FIOA, Title IX etc. Ability to maintain compliance and reduce risk.  

• Communication: Communicates clearly and credibly in both verbal and written forms with diverse audiences. 

• Delegation: Delegates responsibilities and tasks effectively, using sound judgment to assign work appropriately. 

• Diplomacy: Manages visitors with professionalism, answers questions tactfully, takes accurate and clear messages, and directs calls to the appropriate contacts for resolution. 

• Emotional Intelligence: Demonstrates self-awareness, self-regulation, motivation, empathy, and strong social skills in daily interactions. 

• Resourcefulness: Identifies and utilizes available resources efficiently to meet the goals and objectives of the Dean’s Office. 

• Teamwork: Builds and maintains productive working relationships to support collaboration and shared success. 

• Followership: Possesses the ability to follow instructions effectively and contribute actively as a team member. 

• Organization: Effectively provides support to multiple projects and people. Organizes work, deliverables, and service needs with precision and logical structure.