Careers @ MSU

Position Summary(Basic Job Function)

This is a temporary or an on-call position. Provides professional support. Responsibilities may include general business, science, medical, agricultural or other professional support functions. Term: Temps can work two (2) nine (9) month terms with a week break in service in between and at the end of the second term terminate for three (3) months or switch to an on-call. On-Call allowed to work 1039 hours in any twelve (12) month period.

Unit Position Summary

This is a temporary, on-call position with at least two opportunities scheduled before September 30, 2025. The individual will serve as a mock kinship caregiver caller, participating in the observation of staff practice behaviors. A kinship caregiver is a relative who provides full-time care of a relative’s child without the biological parents being present.

In this role, the individual will:

• Place simulated calls to the call center and act in the role of a kinship caregiver seeking services and support.
• Follow a provided background scenario and script to ensure consistency across calls.
• Respond verbally to questions and interactions from call center staff
• Complete an observation tool following each call, documenting key behaviors, actions, and whether specific steps were taken by the service provider.
• Provide constructive feedback on the call experience, including communication style, responsiveness, and clarity of information provided.

Desired Qualifications

Qualifications:

• High school diploma or equivalent.
• Strong verbal communication skills.
• Ability to accurately follow a provided scenario and document observations in writing.
• Must be familiar with and able to use videoconferencing software, email, phone, and texting services

• Experience with role-playing, simulated patient work, training exercises, or customer service preferred but not required

• Ability to engage active role play flexibility- off script
• Proficiency in Spanish

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Cover Letter

Resume

Special Instructions

If you have any questions about this position, please contact Michelle Twichell at twichell@msu.edu

Work Hours

ON-CALL

Website

https://kinship.msu.edu/

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.