Position Summary
The Office o f the Registrar (RO) is seeking a thoughtful, service-oriented problem solver who believes systems should empower people, not frustrate them.
The right candidate brings genuine curiosity to their work and takes time to understand a problem before rushing toward a solution. They are comfortable stepping in to complex processes, asking thoughtful questions, and working alongside others to make systems clearer and more effective. Just as importantly, they find real satisfaction in helping colleagues grow in confidence and capability, whether through training, troubleshooting, or building tools that make daily work easier.
If you tend to lean in when you encounter a confusing process, taking time to understand what is happening before suggesting improvements, and if you enjoy making things clearer and more workable for others while supporting colleagues as they build confidence in the systems they use, this role could be a strong fit for you.
As a Business Applications Analyst Supervisor, you will lead the functional and technical support of centralized software systems that serve the RO and campus partners. You will supervise and mentor Business Analysts, provide second-level system support, and serve as a bridge between business needs and technical solutions.
This role blends systems thinking, project leadership, training, and customer support. You will analyze processes, identify opportunities fo r improvement, guide thoughtful change, and ensure users feel supported and confident in the systems they rely on.
Position Responsibilities
Strengthen Processes and Systems
- Conduct comprehensive analysis of existing processes; identify pain points, risks, and opportunities for improvement
- Translate business needs into clear functional requirements
- Recommend and implement streamlined solutions that increase efficiency and effectiveness
- Configure systems and coordinate testing, including functional, integration, comparison, and security testing
- Review system release notes and asses s impacts to business operations
- Facilitate biweekly stakeholder meetings, manage agendas, and document key decisions
- Develop project plans, manage timelines, assess risk, and provide clear status updates
- Coordinate integrations with internal partners and external vendors
- Manage issue tracking through TDX and Jira, ensuring thoughtful resolution and follow through
Train, Support, and Empower
- Provide second-level support to users through individual consultation, workshops, and group sessions
- Develop clear, accessible training materials and documentation
- Establish channels for feedback and continuous improvement
- Mentor and support Business Analysts to build confidence, technical skill, and professional growth;
Serve as a Strategic Thought Partner
- Evaluate emerging business needs and develop informed business cases
- Assess technology enhancements and integration opportunities
- Ensure alignment between system functionality and organizational priorities
We value teamwork, innovation, excellence, respect, and service. We are committed to fostering an environment where people feel supported, challenged, and recognized, and where systems are built with equity and usability in mind.
- If you believe that good systems create better experiences and that the best solutions are built with people, not just for them, we encourage you to apply.
Minimum Requirements
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree in business, management information systems, or related field; Three to five years of related and progressively more responsible or expansive work experience in enterprise software and technology, including functional system design specification, testing, and implementation; or an equivalent combination of education and experience.
Desired Qualifications
- Experience analyzing and improving complex business processes, with the ability to translate between technical and functional perspectives
- Strong problem-solving skills grounded in thoughtful assessment, collaboration, and sound judgment
- Experience providing advanced system support and troubleshooting within enterprise systems such as Campus Solutions;
- Demonstrated ability to lead meetings, manage projects, and balance multiple priorities effectively
- A genuine commitment to training, mentoring, and empowering others through clear and respectful communication
- Familiarity with structured ticketing or project management tools such as TDX or Jira
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume
Cover letter
Three References
Work Hours
STANDARD 8-5
Remote Work Statement
MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.
Bidding eligibility ends April 14, 2026 at 11:55 P.M.
