Careers @ MSU

Position Summary(Basic Job Function)

This is a temporary or an on-call position. Provides professional support. Responsibilities may include general business, science, medical, agricultural or other professional support functions. Term: Temps can work two (2) nine (9) month terms with a week break in service in between and at the end of the second term terminate for three (3) months or switch to an on-call. On-Call allowed to work 1039 hours in any twelve (12) month period.

Unit Position Summary

This position provides essential administrative and customer service support to the University’s PCard operations. The PCard program at Michigan State University allows for the direct procurement of low-dollar, low-risk purchases through the use of a credit card. PCards are utilized to obtain a wide variety of goods and services including faculty ordering equipment to conduct world class research and staff ordering supplies to support departmental operations and education. The PCard is used by over 3,000 faculty and staff with an average annual spend of approximately $45 million.  

Position Duties:

• Manages the receipt, logging, and secure distribution of newly issued and replacement PCards. Communicates with cardholders regarding pickup, required documentation, and activation steps, ensuring all processes align with University policies and internal controls.
• Manages the setup, activation, and maintenance of new PCards within Kuali Financial Systems (KFS) and the Bank of America (BofA) system.
• Monitors and responds to inquiries received through the department’s shared email account. Prioritizes requests, routes items to appropriate staff, and ensures timely, professional communication with campus partners and external stakeholders.
• Provides coverage for the department’s shared phone line by answering calls, addressing routine questions, and directing callers to appropriate resources. Ensures consistent, customer‑focused service delivery.
• Creates and maintains departmental documentation, including work instructions, job aids, standard operating procedures, and frequently asked questions (FAQs). Ensures materials are accurate, accessible, and aligned with current business processes.

This position is in-person, with the expectation of daily on-campus presence. Expected work hours range from 20-40 hours/week.

Desired Qualifications

• Strong written and verbal communication skills, with the ability to respond professionally to inquiries from campus partners and external stakeholders.
• Ability to handle confidential or sensitive information in accordance with university policies and internal controls.
• Experience providing administrative or customer service support in a professional office environment.
• Familiarity with PCard programs, credit card administration, or financial compliance processes.
• Previous experience using KFS or other financial applications. 

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume

Cover Letter

Special Instructions

This position is in-person, with the expectation of daily on-campus presence. Expected work hours range from 20-40 hours/week.

Work Hours

ON-CALL

Website

https://procurement.msu.edu/