Working/Functional Title
Front Office Coordinator I
Position Summary
Position Summary
The Center for Survivors is a Confidential Program and Michigan State University supporting individuals impacted by interpersonal violence. The Front Office Coordinator supports daily operations across Center programs; helps maintain a safe, welcoming environment for clients, patients, visitors, and staff, including individuals in distress; and accesses and documents information in the confidential client record system in accordance with VOCA/VAWA, MSU, and State of Michigan guidelines.
Basic Function and Responsibility
The Office Coordinator I provides administrative, operational, fiscal, and customer-service support for the Center for Survivors, Safe Place, and the Sexual Assault Healthcare Program. The position serves as a primary point of contact and supports communications, scheduling, records, purchasing, budget tracking, and office operations using a trauma-informed, survivor-centered, culturally responsive, and confidential approach.
Characteristic Duties and Responsibilities
Client and Visitor Support
- Greets, assists, screens, and directs clients, patients, visitors, and stakeholders in person, by phone, and electronically, including individuals in distress.
- Assists with scheduling, client arrival notifications, and information about services, policies, procedures, and resources.
- Maintains confidentiality and privacy using a calm, trauma-informed approach.
Administrative Operations
- Provides administrative support to Center for Survivors, Safe Place, and Sexual Assault Healthcare Program staff.
- Manages correspondence, communications, records, files, inventories, and operational systems.
- Prepares reports, forms, agreements, databases, tracking systems, and office/technology requests.
Fiscal and Purchasing Support
- Supports purchasing, reimbursement, invoice processing, reconciliation, budget tracking, and financial reporting.
- Orders supplies, materials, equipment, and services and prepares related documentation.
Program and Operational Coordination
- Coordinates meetings, trainings, events, room reservations, travel, and related logistics.
- Maintains supply inventories for staff and client needs.
- Manages records related to the advocacy van, driver certifications, parking permits, leased spaces, and grant or operational requirements.
Compliance and Confidentiality
- Uses sound judgment and discretion when handling sensitive and confidential information.
- Follows confidentiality, survivor privacy, grant, departmental, University, and regulatory requirements.
Other Duties
- Performs other duties as assigned consistent with the classification level.
- Requires a valid driver's license and may require transporting clients or purchasing and delivering items.
Communication/Interpersonal Relationships
Interacts with clients, patients, students, employees, visitors, staff, university offices, external agencies, community organizations, and service providers, including individuals in distress.
Impact on Programs, Services and Operations
The accuracy, timeliness, confidentiality, and quality of this position's work directly affect Center for Survivors programs, services, and daily operations. Errors in collecting, maintaining, or distributing information may compromise survivor privacy, service coordination, grant compliance, budget allocations, service planning, or grant approvals. The quality of this work reflects on the professionalism and reputation of the department, its staff, and the University.
Minimum Requirements
Knowledge equivalent to that which normally would be acquired in the first two or three years in college, technical school or related field; six months to one year of related and progressively more responsible or expansive work experience in customer service or in performing tasks related to the area of employment; or an equivalent combination of education and experience.
Desired Qualifications
Desired Qualifications
- Experience with Kuali Financial System.
- Experience working in a college or university environment.
- Experience in healthcare, victim advocacy, social services, behavioral health, higher education, or similar settings.
- Experience working with survivors of interpersonal violence, trauma responses, or individuals in acute distress.
- Excellent written and verbal communication skills.
- Strong organizational, problem-solving, and customer-service skills.
- Ability to manage multiple priorities with attention to detail.
- Experience with scheduling, purchasing, budget tracking, or records management.
- Ability to work collaboratively and independently.
- Bilingual or multilingual proficiency preferred.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume
Cover Letter
Work Hours
STANDARD 8-5
Website
https://centerforsurvivors.msu.edu/
Summary of Physical Demands
Physical Demands Summary
Ability to work onsite; lift 5-30 lbs.; push/pull 5-40 lbs.; move about the office/shelter and indoors/outdoors as needed; travel to community sites; transport clients; and pick up supplies. The physical demands described here are representative of those required to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Bidding Eligibility ends on 09/01/2026 at 11:55 PM
