A bit about us 

If you are looking for a fantastic team and a challenging, fast, and dynamic work environment, you are at the right place!  

On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organisation as we inspire wellness through #PurposeLedCareers 

We are dedicated to our customers, community and environment and are looking for similar-minded talent to join us! As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. 

Our total rewards package offering includes additional annual leave, bonuses, wellness programs, health benefits, flexible and remote working arrangements, and performance awards – not to mention various social and recreational activities, all of which are regional specific. 

With over 3,400 team members working across the globe, our vision is focused on premium nutrition and lifetime wellness, backed by science. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 8 international brands. 

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Key responsibilities and current projects of the HCPL

To influence Key Opinion Leaders & Healthcare Professionals using evidence-based research and product knowledge, so they proactively recommend the H&H science driven product range (Swisse Nutra+ & Biostime Nutrition), thereby growing our sales in line with business objectives. 

Key responsibilities include:

• Manage a set territory, meeting call rates KPI’s based on a quarterly territory business plan covering: face to face/virtual meetings, education sessions and scientific meetings in private clinics and hospitals, group presentations and professional conference sponsorships.
• Demonstrate expertise in the evidence for Paediatric Nutrition & Natural medicine to visit, build relationships and detail key Specialists (Paediatricians) and Health Care Professionals, such as Nurses & Midwives, Naturopaths and primary care GP’s, to build credibility and increase recommendation of our products.
• Leverage HCP and KOL relationships in hospital accounts to drive sell in and use of the Biostime Nutrition hospital based product
• Implement best practice HCP detailing, presenting and selling process using product evidence & competitor knowledge, to strategically grow sales and customer base in line with set business objectives.
• Organise and present at state-based scientific meetings & education events for HCP’s
• Demonstrate ability to present with confidence, high engagement and impact to a large audiences well as facilitation of training to smaller groups of customers and H&H team members
• Ensure all activity and results are recorded in our CRM and all KPI’s are exceeded with a TLAD & GABA attitude.
• Provide insights and competitor feedback to support evolving commercial strategies and new products.
  
  

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To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: 

Experience

• Proven performance (min 2 years) evidence-based selling to HCP’s and field territory management (preferably in Infant Nutrition and/or Natural Medicine)
• Detailing & relationship building with HCP’s in hospital setting and private practice clinics
• Health selling and communication skills and education-based presenting
• Solid understanding of stakeholder mapping and management in a hospital setting
• Conducted scientific meetings and HCP education trainings in a clinical environment that is impactful and engaging
• Researched health statistics and clinical research to detail healthcare professionals 
• Built and implemented an effective territory strategy & management plan
• Being organised and independent while working cross functionally with different teams
  
  

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Technical Knowledge

• Completed a minimum bachelor’s health science degree e.g. Dietetics, Nutrition or Naturopathy, Pharmacist etc

At H&H, we have identified 8 key competencies that each sales team member should possess at various levels.  Some examples of the technical knowledge and skills required for this role, under each of these competencies, include:

Product & Wellness Expertise

Knowledge of our categories ingredients efficacy and evidence along with health and wellness expertise to add value to influence increasing recommendation rates.

• Evidence based knowledge of H&H products and application to HCP requirements
• Solid understanding of the competitor landscape
• Ability to identify product USPs and apply these in influential conversations with HCPs to increase recommendation rates

Strategic Planning

• Building plans that ignite growth and create joint value in line with goals.
• Strategically develop and implement a territory business plan to facilitate efficiencies in field
• Solid understanding of stakeholder mapping and management in a hospital setting
• Implement SMART objectives as part of territory planning and personal development goals

Customer Leadership

Forging relationships, connections and trust within our customers and leveraging the H&H network & culture to maximise partnerships.

• Initiate relationships and connections with multiple HCP customer types (e.g. pharmacists, natural medicine practitioners, GPs, paediatricians, dietitians & nurses) in a variety of settings (e.g. private clinics, medical centres, public/private hospitals and pharmacy)
• Ability to tailor the discussion to different types of HCPs depending on their need, relevancy of product and level of evidence
• Identify key decision makers in key settings and understand how to influence this group to support product recommendation and sell-in

Presenting with Passion and Impact

Influencing the customer or key influences in a dynamic & structured H&H way to agree to our proposals.

• Confidently delivers educational content to HCPs with passion and impact
• Tailors presentation to unique requirements of key influencers
• Confidently overcomes objections to ensure customer agree with H&H product

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H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all. 
 
We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. 
 
If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today!