A bit about us  

With 3,400+ team members globally, we focus on premium, science‑backed nutrition across Baby, Adult, and Pet categories, spanning seven international brands. 

We’re a passionate, collaborative team working in a fast‑paced and dynamic environment, inspired by #PurposeLedCareers and focused on making a positive impact worldwide. 

We’re committed to our customers, community, and environment, and to creating an inclusive workplace where everyone feels valued and empowered. Our total rewards include additional leave, bonuses, wellness and health benefits, hybrid working, as well as social activities.

What this means for you 

The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.

Your role within the team 

Reporting to the Internal Product Education & Customer Care Manager, the Internal Product Education & Customer Care Practitioner will ensure excellent customer service standards and customer satisfaction for Swisse Australia and New Zealand, Biostime, Swisse Nutra+ and Zesty Paws. Handling enquiries across several markets with professional and educational communication to both Customers and Healthcare Practitioners. Additionally, they will create and present product training and education materials to staff and internal stakeholders.

Key responsibilities include: 

• Provision of prompt, accurate and professional information to customers utilising expert Natural Health product knowledge 
• Applying Health Science degree knowledge to be proficient at pharmacovigilance  
• Use expert Naturopathic/Nutritional knowledge to contribute to projects conducted by other teams, such as HCP Medical Marketing and Marketing teams 
• Answering customer queries internally (telephone, emails & social media) and externally (e.g. conferences/seminars) in a timely, professional and welcoming manner  
• Ensure timely and accurate documentation of all customer queries on to the Swisse database, in accordance with the company's written procedures and regulatory requirements  
• Provide support to the wider business, such as HCP Medical Marketing, Regulatory and Science, New Product Development, Quality Assurance, Sales, Marketing, Digital and Office Support teams  
• Support SEA marketing teams with technical product enquiries. 
• Conduct internal and external Naturopathic or Nutritionist (Wellness) health consultations  
• Contribute to internal and external technical writing such as Standard Operational Procedures (SOP), standard consumer responses, consumer health and product communication 
• Confident and competent in giving short, generalized Naturopathic/Nutritional consultations (Wellness Chats) to staff and customers. 
• Create and present educational materials and engaging presentations to train both new staff members through product orientation/onboarding and engage all staff members and internal stakeholders on regular continuous product upskilling.

Desired Skills & Experience 

We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results.  

To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: 

• Bachelor of Health Science in Naturopathy, Nutrition or related discipline  
• Strong expertise in nutrition, herbal medicine, nutrients and therapeutic ingredients  
• Passion for wellness, natural health and evidence-based complementary medicine  
• Experience within the Natural Medicine or VMS industry, with strong knowledge of the competitive landscape  
• Experience in retail sales, customer service or private practice, including recommending health products and supplements  
• Excellent communication, presentation and negotiation skills, with a professional phone and email manner  
• Experience communicating therapeutic product information to customers and stakeholders  
• Ability to work collaboratively across small and cross-functional teams in a fast-paced environment  
• Strong organisational skills, attention to detail and ability to manage pressure and changing priorities  
• Proficiency with Microsoft Outlook, Word, Excel and Customer Experience platforms such as Zendesk 
• Experience in pharmacovigilance and technical health content writing is highly regarded

H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all.  

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.  

If you have what it takes, please apply via the online portal & we will be in touch soon. We move quickly & may fill the role prior to the application close date, so we suggest you get in touch today!