• Sign off product specification for new and existing products 

• Manage change controls  

• Manage ongoing stability, including signing off stability protocols, raising POs, with local and international contract manufacturers. 

• Liaise with contract manufacturers regarding non-conformances and customer complaints 

• Liaise with cross functional teams during new product development 

• Arrange external contract testing (e.g. chemical and micro testing) with approved laboratories, set up new areas of testing, and manage accounts, samples and results. 

• Liaise with strategic suppliers and CMs (including occasional visits, as required), and manage scheduled ‘Quality Connects’. 

• Prepare and review metrics for the Management Review. 

• Notify the Quality Manager of significant quality challenges that may affect product quality or regulatory compliance (e.g. OOS, OOT), and of key Quality and Compliance metrics. 

• Participate in document control (SOPs / WIs), and new employee induction and ongoing training where required. 

• Participate in supplier qualification, including review of GMP/Quality Agreements. 

• Demonstrate the Swisse pledge for benchmark standards, and participate in Good Documentation Practice (GDP) and Good Housekeeping Practice (GHP).

Desired Skills & Experience 

We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results.  

To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: 

• Experience in pharmaceutical or complementary medicines manufacturing. 

• Investigating deviations and OOSs using root cause analysis tools and implementing corrective and preventative actions. 

• Experience with document control, change control, product quality reviews, complaints management, stability program management, and training and induction of new employees. 

• A relevant tertiary qualification in science or engineering, or at least 5 years’ experience in a similar pharmaceutical or regulated medical industry. 

• Understanding of regulatory requirements for therapeutic and non-therapeutic products, including working knowledge of quality systems, risk management and compliance, plus knowledge of laboratory operations. 

• Proficiency in Microsoft Office (Word and Excel) and quality management systems. 

• Excellent written, verbal, presentation, organisational and follow-up skills. 

• Strong problem-solving, team-building, planning, decision-making and time management skills, with the ability to analyse and critically assess information and provide guidance and advice based on your experience. 

• Mandarin is desirable but not mandatory. 

• This role is based in Sydney (hybrid) 

• Ability to travel at short notice (mainly within Sydney and occasionally interstate)

H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all.  

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.  

If you have what it takes, please apply via the online portal & we will be in touch soon. We move quickly & may fill the role prior to the application close date, so we suggest you get in touch today!