Operating since 1938, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise. Trusted by our customers in banking, retail, hospitality, medical and government, we offer unrivalled reach to every corner of Australia and New Zealand. Our reputation is built on a culture of safety, underpinned by a commitment to robust security policies, procedures and systems. We are committed to ongoing development of our people and encourage career progression at every opportunity. Expect this and more when you join Linfox Armaguard Group.

What does the job look like?

Your prime objective is to monitor the fleet of ATMs under our service agreements. You are the point of call from clients that require our assistance when something goes wrong. Key areas:

• Problem solving over the phone to understand clients’ requirements
• Ensure the system is up to date with all requests
• Correct escalation of issues to relevant person through procedural checks
• Diagnose ATM issues
• Update clients with the status of their jobs
• Liaise with field staff to coordinate service calls

Are you the one?

We are searching for a talented and highly motivated Monitoring Officer to join our busy Monitoring team based in Frenchs Forest. This position will require you to work on a rotating roster. 

You can demonstrate:

• Excellent problem solving and troubleshooting skills
• Intricate Customer service levels
• Solution orientated attitude
• Natural flair to build relationships and influence outcomes
• High computer knowledge with a technical mindset
• An excellent attitude with a desire to learn and develop

Sounds like you or someone you know? Please click the apply button to submit your application and resume.

Further information

You will be required to meet Linfox Armaguard Groups employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

Don’t have the required experience, but want to know more about the opportunities at Linfox Armaguard Group? We still want to hear from you. Visit www.armaguard.com.au/careers

Armaguard, part of the Linfox Armaguard Group Pty Ltd is an equal opportunity employer.

Armaguard supports a workplace culture of zero harm and encourage this in all that we do.

Aboriginal and Torres Strait Islanders are encouraged to apply.

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