Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.

Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

The Disability Access Center supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

Part of Western's Student Affairs division, the DAC is part of The Centers for Student Access, Community, and Intercultural Engagement (The Centers). The Centers also include the Office of Multicultural Student Services and its multiple cultural centers, and LGBTQ+ Western.

The Alternative Testing and Notetaking Services Administrator is responsible for the management, supervision, and day-to-day operations of the Disability Access Center’s (DAC) Alternative Testing and Notetaking Services accommodation programs. Reporting to the Director of the DAC, the Administrator is responsible for ensuring equal access to and inclusion in these programs for all qualified students with disabilities. The Administrator is likewise responsible for ensuring that these programs are provided in a timely and effective manner per state and federal laws and University policies. The position manages high-visibility communications with faculty and staff partners and provides disabled students the access and accommodation resources required for their access at Western.

Must work on site in Bellingham.

Position Duties and Responsibilities

60% - Manage the Alternative Testing Program

• Oversee a professional testing center that administers testing accommodations for disabled students, ensures academic integrity, and provides timely customer services to disabled students and to faculty teaching students receiving testing accommodations.
• Independently manage and conduct daily operations of the DAC Testing Center.
  • Manage daily, weekly, and quarterly testing calendar.
  • Prepare and administer examinations.
  • Check in examinees, verify identification, and explain the exam process. Monitor examinees while testing and maintain a secure testing environment.
  • Promptly return completed tests to faculty per department procedures. 
  • Scribe and proctor tests through the DAC office as needed.
• Develop and ensure consistent implementation of documented protocols for DAC Testing Center operations, including protocols for test administration. Collaboratively with supervisor and access managers, identify issues and implement improvements to protocol and practice.
• Establish and maintain accurate records of DAC Testing Center operations, ensuring adherence to law, policy, and best practices regarding information security, privacy, and records retention. Maintain the confidentiality of student records and information in compliance with department and university policy and the Family Educational Rights and Privacy Act (FERPA).
• Work directly with students and faculty, explaining testing accommodations and providing advice on relevant services based on access needs.
• Provide technical and instructional support for faculty and students with disabilities regarding the use of adaptive technology/equipment and other alternative media devices required for examinations.
• Serve as liaison between students and faculty to secure the integrity of examinations.
• Forecast and anticipate DAC Testing Center space, staffing, and resource needs from internal projections and faculty/student demand for upcoming academic quarters.
• Develop and implement a communication strategy for specific stakeholder groups (i.e., students, faculty, and staff) to ensure process and timelines are broadly understood.
• Train students on the use of various types of adaptive technologies used in exam accommodations

20% - Manage Notetaking Accommodation Program

• Manage and facilitate operations of the DAC Notetaking program.
  • Assist in recruiting suitable notetakers
  • Manage peer notetaker employment records per department and University policies
• Provide technical and instructional support for disabled students in use of adaptive technology/equipment to facilitate effective notetaking, considering the impact of a specific student’s disability.
• Create, foster, and maintain collaborative working relationships with faculty, staff, administration and students.
• Maintain the confidentiality of student records and information in compliance with department and university policy and FERPA.

10% - Student Staff Management

• Hire, train, and supervise student employees to assist in completing tasks associated with accommodation programs.
• Support student employees’ development and competencies in the areas of inclusion, diversity, multicultural and cross-cultural proficiency. 
• Administer hiring process and payroll approvals for student employees, including review and completion of required records.

10% - Other Duties as Assigned 

• Participate in regular staff meetings.
• Participate in professional development to stay current in the field of testing and notetaking accommodation management. Participate in professional development regarding access, diversity, equity, and inclusion that advances abilities to facilitate accommodations and design and deliver programs that best serve students with multiple marginalized identities.
• Participate in Unit, Division, and university committees as assigned by supervisor
• In the performance of all duties, contribute to a collaborative and inclusive environment for colleagues and students.
• Other duties as assigned

• Associate degree or two years of professional experience working with people with disabilities, preferably in higher education
• Knowledge of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and other applicable laws.
• Professional experience working with people with disabilities.
• Demonstrated ability to deliver excellent services to, and support the development of, students who are disabled, BIPOC, and LGBTQ+, including students who hold multiple marginalized identities.
• Strong written and verbal communication skills, including the ability to communicate effectively with students and faculty with varying levels of understanding about testing and notetaking accommodations.
• Experience supervising employees.
• Demonstrated excellent time management and organizational skills, professional judgment and problem-solving skills, and experience handling confidential and sensitive information.
• Ability to work effectively independently and collaboratively within a team and with stakeholders on other teams.
• Strong computer skills including working with databases, spreadsheets, and word processing.

• Bachelor’s degree in education, human services, psychology, sociology, social work, or a closely related field
• Professional experience in higher education
• Experience administering testing programs
• Knowledge of assistive technologies
• Bilingual or basic American Sign Language (ASL) skills
• Experience with various types of adaptive technology used by persons with disabilities including reproduction of classroom content and electronic materials and media into accessible formats

Benefits Overview for Administrative Professional Position.

A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications. Please include the names and contact information of three professional references. References will only be contacted if necessary, with notice provided beforehand.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3751 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at vpsa.office@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.