Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.

Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

 Enterprise Application Services (EAS) at Western Washington University is committed to the implementation, management, maintenance, and ongoing enhancement of the university’s enterprise systems. EAS supports the institution’s essential administrative information processing requirements, ensuring these systems are managed efficiently and securely. The applications overseen by EAS may be delivered as SaaS solutions or hosted on-premises. 

Key responsibilities include:

• Directs staff, establishes priorities, reviews deliverables, analyzes departmental workflow, sets deadlines, and develops standards.
• Consults with users, managers, vendors, and technicians to assess system requirements and functionality.
• Together with other supervisors, evaluates technology and campus needs and recommends improvements to stakeholders and the University.
• Participate in campus-wide IT projects.

• University degree or an equivalent combination of education and experience
• 5 years of experience in information technology in a dynamic business or educational environment
• Experience writing SQL queries or using SQL Developer
• Demonstrated excellence in both written and verbal communication skills
• Strong ability to facilitate meetings
• Strong diagnostic and problem-solving skills
• Fluent knowledge of Banner Student & Faculty modules
• Ability to work independently with minimal supervision as well as in various team structures
• Highly self-driven and self-motivated
• Team-oriented and user-friendly
• Demonstrated ability to effectively translate, simplify, and communicate (written and verbal) information to diverse stakeholders
• Commitment to serving the needs of a diverse population and fostering an inclusive environment
• Ability to work with sensitive/confidential information and to handle such information as required by Federal and State laws, and WWU regulations/policies

• Thorough knowledge of Western's administrative operations and technical systems
• Master's degree in computer science, management information systems, business, or public administration
• Experience in managing information technology in a dynamic business or educational environment
• Experience performing business process analysis
• Experience with project management methodologies
• Prior experience and participation with system implementation or technology projects
• Hands-on experience supporting administrative systems such as: ERP, Student Information System, Content Management system, CRM.
• Experience working in a university or higher education environment
• Familiarity with Change Management

All employees must comply with our Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire. Please reach out to HR@wwu.edu if you need information regarding medical or religious exemption and applicable accommodations.

Benefits Overview for Administrative Professional Position.

A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications. Please include the names and contact information of three professional references. References will only be contacted if necessary, with notice provided beforehand.

Western Washington University (WWU) is an equal opportunity employer. In compliance with applicable laws, WWU does not discriminate on the basis of race, ethnicity, color, national origin, age, citizenship or immigration status, pregnancy, use of protective leave, genetic status, sex, sexual orientation, gender identity, gender expression, marital status, creed, religion, veteran or military status, disability or the use of a trained guide dog or service animal (including a service animal in training) by a person with a disability, or any other characteristic protected by federal, state, or local law, in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policies on Prohibiting Discrimination Based on A Protected Class and Prohibiting Discrimination Based on Sex. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3751 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Student Affairs at vpsa.office@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.