Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.

Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

The Transportation Services Department supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

The Parking Operations Analyst is responsible for managing parking operations and ensuring that parking goals and objectives are met. Responsible for the financial planning, budgeting, cost controls, and financial management and analysis of parking operations. Implements and maintains accountability-based fiscal practices; ensuring revenue, expenditures, and capital reserve funds align with the Department’s goals and mission. Develops and implements a comprehensive communication strategy for parking operations. Oversees contracts and agreements with external service providers and monitors contract performance ensuring compliance and cost-effectiveness.

The position oversees all customer support services for Transportation Services and supports the team members of the department while providing and receiving constructive feedback to enhance team members’ and the department’s capabilities. Implements and oversees training and mentoring of the customer service representatives and the Transportation Services Coordinator positions to ensure the highest standards of excellence are met and are consistent with the vision and mission of the University. Ensures a customer-centric approach is the focus of parking operations. Gathers, analyzes, and acts upon feedback to enhance parking and customer service quality.

This position reports to the Director of Transportation Services.

The State HR classification for this position is Management Analyst 3.

• Bachelor’s degree in Transportation, Logistics, Finance, Accounting, or related field; or a bachelor’s degree and five or more years of professional experience in transportation, logistics, finance, accounting or related field.
• Three years of experience in supervising, managing, or leading transportation, logistics, finance, or accounting teams.
• Three years of experience in supervising, managing, or leading customer service teams.
• Three years of experience with complex programs and systems, analyzing data, performing complex reconciliations, preparing complex reports, and identifying, researching, and resolving issues.
• Demonstrated advanced proficiency with spreadsheets.
• Demonstrated ability to effectively translate, simplify and communicate, both written and verbally, data and technical information to diverse stakeholders.
• Highly motivated individual capable of setting the tempo in a fast-paced work environment and fostering teamwork.
• Demonstrated strong attention to detail, high level of accuracy, thoroughness with a strong knowledge of internal controls.
• Demonstrated commitment and ability to cultivate work environments that are equitable and inclusive for individuals from diverse social identities and backgrounds.

• Experience working in higher education
• Experience working in parking operations
• Experience with Banner 9 forms and reports

$4,962 - $6,669/month depending on qualifications and experience.  

Application materials should address your experience related to the position responsibilities and the required and preferred qualifications.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3303 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at vpsa.office@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.