Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.

Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

The Patient Services Coordinator performs clerical and patient service tasks at the front desk of University Health Services and provides customer service for a diverse population of university age patients in a university setting. They coordinate all operational support functions in a patient care area such as overseeing the environmental conditions of the office and patient waiting areas, coordinating non-medical equipment repairs, inventorying, and ordering supplies, assisting in the orientation of new staff to clerical procedures.

This is a 9-month cyclic position.

• High School Diploma or equivalent and two consecutive years of medical office experience
• Strong written and speaking communication skills
• Ability to prioritize and multi-task in dynamic work environment
• Experience performing complex scheduling
• Understanding and experience working within FERPA and/or HIPAA requirements
• Experience using an electronic medical record
• Demonstrated ability to advance equity and support the development of students who are disabled, BIPOC, and LGBTQ+, including students who hold multiple marginalized identities.
• Ability to work successfully with and support a diverse staff, and a strong commitment to creating an inclusive environment for staff and students.
• A strong commitment to creating a culturally responsive environment for staff and students, the delivery of programs that support diversity objectives, and the development of cultural engagement and responsiveness skills

• Work experience in an Urgent Care, Family Practice, or Higher Education Medical Clinic
• Current Certified Medical Assistant
• Knowledge of anatomy, physiology, pharmacology and medical terminology
• Knowledge and experience using CPT and ICD-10 coding for insurance billing
• Basic accounting/inventory knowledge and experience
• Fluency in more than one language - medical interpretation skills not required for consideration
• Record of commitment to advancing access, diversity, equity, and inclusion efforts in higher education and/or the workplace setting
• Ability to identify and collaborate to remove inequities, barriers to access, and forms of oppression that may be present in the programming or services related to this position
• Experience delivering services to [students/individuals/communities] who hold marginalized identities, such as Latine and Black students, disabled students, and/or LGBTQ+ students.

• Successful fit testing and the ability to wear a N95 mask for several hours.
• Maintenance of tetanus, pertussis, influenza & COVID vaccination.
• Proof of measles, mumps, rubella, hep B, and, varicella immunity
• All employees must comply with our Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire. Please reach out to HR@wwu.edu if you need information regarding medical or religious exemption and applicable accommodations.

Application materials should include a cover letter and address your experience related to the position responsibilities and the required and preferred qualifications.

Application review begins July 29, 2024; the position is open until filled.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3303 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at vpsa.office@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.