Together we shape thriving communities, public spaces, places and economies.

• Ongoing full-time opportunity
• Office location - Parramatta, Orange.
• Salary relative to experience and ranges from $120,859.00 to $133,183.00 + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

As a Service Improvement & Data Quality Coordinator you’ll lead a small team focused on optimizing payroll data, systems, and processes. As the subject matter expert, you'll manage user acceptance testing for system upgrades and incident resolution, as well as drive reporting and analytics to ensure data integrity. You’ll also oversee the onboarding of new customer groups, collaborating across teams to ensure business requirements are met with solutions aligned to common process designs.

You will balance competing demands while maintaining the integrity of payroll data and ensuring both project objectives and ongoing support are met. You'll also need to develop a deep understanding of complex platforms and technologies to drive improvements and foster relationships with internal and external stakeholders. Throughout, you'll contribute to the team's growth and change within the department, ensuring high standards of performance and continuous improvement.

For more information read the full Role Description: Service Improvement & Data Quality Coordinator

What you will bring to the role

• Demonstrated extensive knowledge and proven functional skills in SAP HR/Payroll/HCM
• Demonstrated knowledge of project delivery and service management practices
• Demonstrated experience in the data analysis, migration, reporting and quality assurance
• Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members. 
• Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations. 
• Proven leadership qualities, including the ability to motivate and inspire others to achieve shared goals. 
• Strong teamwork and collaboration skills, with a willingness to contribute to group efforts and support colleagues in achieving objectives. 
• Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes. 
• Enjoys autonomy and demonstrates proficiency in working independently, taking initiative, and making decisions. 
• Flourishes in dynamic environments, demonstrating resilience and adaptability to effectively navigate change. 

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Sunday, 24 November 2024 at 11:55pm.

Should you require further information about the role please contact David Underwood on david.underwood@dpie.nsw.gov.au 

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 3, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.