Together we shape thriving communities, public spaces, places, and economies. 

• Temporary full-time opportunity until May 2026 

• Office location – Parramatta or Orange preferred with flexible working supported 

• Salary relative to experience and ranges from $110,266.00 to $122,058.00 plus super 

What’s in it for me?  
Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.  

The role  
Join our team as a Business Analyst, where you'll drive impactful improvements for our Business Information Systems. In this dynamic role, you'll partner with diverse stakeholders to identify their pain points, develop user stories, and enhance processes that support the goals of the project. You’ll have the opportunity to work on a high-profile project that supports and contributes to our transition onto a single ERP solution. 

Embrace the challenge of managing client expectations and navigating change while leveraging your analytical skills to deliver meaningful outcomes. Collaborate with cross-functional teams to document requirements, analyse data, and support the creation of new policies that will benefit all employees within DPHI. You’ll conduct interviews with key stakeholders to gather insights that inform business requirements, analyse data and reporting issues and participate in a collaborative working group to define new policies. Your responsibilities will also include documenting user stories, creating a traceability matrix, and assisting with data clean-up activities. Plus, you’ll have the opportunity to engage with hiring managers in informative sessions and help shape the roadmap for future project phases. 

For more information read the full Role Description: Business Analyst 

What you will bring to the role  

• Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members.  

• Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.  

• Creativity and innovation to bring fresh ideas and approaches to problem-solving and project development.  

• Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes.  

• Maintains meticulous attention to detail amidst high-volume workloads, ensuring accuracy and precision in all tasks and deliverables.  

• Works independently and has a process improvement mindset. 

• Experience in writing requirements documents.  

• Develop and recommend business process improvements by analysing business functions and Evaluating outcome requirements as part of a continuous improvement program to maximise Effective and compliant use of the ServiceNow platform. 

• Provide timely advice to internal customers on solutions to meet their specific information requirements. 

• Contribute to the development and maintenance of processes and procedures through business Process mapping to optimise business outcomes delivered by the effective use of ServiceNow Platform, building expertise and capability across the department  

• Contribute to the monitoring, evaluation and Improve the ServiceNow platform, including testing for changes and upgrades requirements. 

• Contribute to ServiceNow projects as assigned, including, and as required, scoping and planning,  

resourcing, stakeholder consultation ensuring task completion within required timeframes and at or below budget. 

About us 

The Department of Planning, Housing and Infrastructure (DPHI). To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets, and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities, and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments. 

Join us  

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.  

Applications close Tuesday 29 April at 11:55pm. Should you require further information about the role please contact Vish Katta on vish.katta@dpie.nsw.gov.au.  

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.  

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.   

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 3, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.