Jenolan Caves Reserve Trust is seeking a Hotel & Hospitality Manager, who can manage the hotel and accommodation operation and any associated visitor facilities of Jenolan Karst Conservation Reserve.
- Temporary, Full-time role available till 30 April 2027
- Located at Jenolan Caves, 3 hours from Sydney and 25 minutes from Oberon
- Package includes base salary starting from $125,693.00, plus employer's contribution to superannuation
- Great opportunity to work at a world heritage site at an idyllic location and play a pivotal role in the creation of life changing visitor experiences
- Accommodation options available for discussion
About the role
As the Hospitality Manager, you will be part of a team that will build a hotel and hospitality offering from the ground up over the first 12 months. You will also oversee the daily operations as we build for the future. Included in this will be introducing booking systems, implementing staffing levels, best practices, menu development and product offerings as if this was a new start up business.
Year 2 will see you manage the hotel and accommodation operation and any associated visitor facilities of Jenolan Karst Conservation Reserve in an environmentally, socially and commercially sustainable manner ensuring the application of best practice Hotel Management approaches and standards.
About you
To be successful in this role you will have:
- Tertiary Qualifications and/or significant experience in management of a Tourism based enterprise associated with Protected Area Management.
- Experience in managing staff, policy and procedure in FoodSafe and NSW Responsible Service of Alcohol legislation and regulations.
- Demonstrated knowledge and experience with maintenance, marketing and yield management associated with a Tourism based Operation.
- Show ability to be innovative, deliver required outcomes and KPI’s
- Show willingness to work as part of a lager team and implement change with staff.
- Exceptional financial acumen, and reporting.
- Strong communication skills, with the ability to build, impactful relationships across departments, with staff and stakeholders.
- An inspirational leader managing teams, building culture and developing talent pipelines.
- Current Working with Children Check.
About us
The Jenolan Caves Reserve Trust’s mission is to connect its visitors with the unique natural & cultural heritage of Jenolan caves, and through that connection stimulate the urge to care for and protect all such special places. Put simply: our mission is to protect and connect.
The Jenolan Caves Reserve Trust is responsible for the care, control & management of the Jenolan Visitor Use and Services Zone. This is regarded as being both environmentally and culturally significant. The Visitor Use and Services Zone includes, but is not restricted to, Caves House, retail areas, kitchen areas, front office, staff and guest accommodation, walking tracks, maintenance areas and the Caves System.
The Jenolan Caves Reserve Trust is currently closed to the public and the main Caves House is under construction for 12 months. During this period, we do have limited hotel and food offerings, so we are focusing on our “Road to Reopening” as if we are a new start up business. We are looking for someone to help drive us to relaunch in 2026
To view the Role Description: Hotel & Hospitality Manager
What we do
Jenolan Caves Reserves Trust
Our Mission
At Jenolan Caves our mission is to connect our visitors with the unique natural and cultural heritage of Jenolan Caves, and through that connection, stimulate the urge to care for and protect all such special places. Put simply, our mission is to Protect and Connect.
What we can offer you
Jenolan Caves is a great place to grow your career and develop your skills and knowledge.
- The opportunity to drive and build a hotel and hospitality plan from its infancy to opening day in 2026
- Flexible working arrangements, flexible hours and flex leave
- Onsite accommodation arrangements if required.
- Learning and development opportunities, including in-house training.
- Working in the UNESCO World Heritage Blue Mountains.
How to apply
Apply by answering all pre-screening questions, submit a current resume and a one-page cover letter that outlines your skills and experience relevant to the role.
In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DCCEEW supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.
Should you require further information about the role please contact Randy Lynch Randy.Lynch@environment.nsw.gov.au
Applications close: Sunday, 27 April 2025 at 11.55pm
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Naz Keya via naz.keya@dpie.nsw.gov.au (please mention reference number 542142).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn
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