- Information and Retail Assistant
- Ongoing part-time (21 hours per week) opportunity
- Located in Jamberoo – Minnamurra Rainforest Centre
- Salary relative to experience, and ranges from $73,522 to $79,931 (pro rata) + super and 17% loading for working weekends and public holidays
Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.
About the role
National Parks and Wildlife Service has a unique opportunity for an ongoing part-time Information and Retail Assistant to work as part of the South Coast team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage.
As an Information and Retail Assistant, you will provide professional and focused customer services through the provision of visitor information, site reception services, collection and reconciliation of entry fees and retail/merchandise sales.
Please note you must be available to work weekends, public holidays and peak periods.
About you
To be successful in the role, you will have:
- Experience acting independently on matters relating to the entry of visitors to the national park where supervisors are not readily available.
- Experience in exercising excellent customer service and negotiation skills as well as sound people and diplomatic skills to deal effectively with cultural differences or limited English skills.
Essential Requirements
- Experience in a retail environment including dealing with customer enquiries in a reception or frontline service area, cash handling procedures and using digital booking software.
- A current Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring this check in line with the Child Protection (Working with Children) Act 2012.
- Ability to work outside of normal working hours and on weekends and public holidays if required.
- A current Australian driver’s licence and first aid certificate or willingness to obtain one.
For more information read the full Role Description: Information and Retail Assistant
Who we are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
What we can offer you
NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training.
What we do
About NSW National Parks & Wildlife Service
Visit a park
South Coast Branch Overview
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close: Wednesday 21 May 2025 at 11:55PM.
Should you require further information about the role please contact Robyn Bevitt via robyn.bevitt@environment.nsw.gov.au or on (02) 4827 4755.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Tori Basnet on 0400 543 556 (please mention reference number 542409).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn
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