Together we shape thriving communities, public spaces, places and economies.

• Temporary full-time opportunity until July 2026(Parental leave cover)
• Office location – Parramatta, Newcastle, Orange
• Salary relative to experience and ranges from $145,378 to 168,130 + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

We’re looking for a talented Strategic Operations Manager to join our Digital and Customer Division at Department of Planning, Housing and Infrastructure. This is a high-impact role that offers the opportunity to partner directly with the Executive Director to deliver on key divisional priorities and drive initiatives that enhance the effectiveness and performance of our operations.

You’ll provide high-level strategic advice, lead business planning and project oversight, and influence decision-making at the executive level. From policy development to complex problem-solving, your insights will help guide the direction of one of the most innovative and fast-paced divisions in the department. This is your chance to make a real contribution to the liveability and prosperity of NSW—by ensuring our internal operations are as effective and future-focused as the communities we serve

For more information read the full Role Description:  Strategic Operations Manager

What you will bring to the role

• Proven ability to develop and maintain effective working relationships across a complex organisation.
• Strong analytical skills to resolve issues and balance multiple priorities.
• Experience in managing project timelines and deliverables efficiently.
• Ability to provide high-level strategic advice and guidance to leadership.
• Expertise in developing and implementing business plans and policies.
• Strong communication skills to engage with diverse stakeholders and present complex information clearly.
• Commitment to continuous improvement and operational efficiency.

What is an essential requirement:

• Tertiary qualifications or equivalent experience in social sciences, human resources, information technology and business administration.

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If you’re excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Tuesday, 20 May 2025 at 11:55PM

Should you require further information about the role please contact Monika Lord on monika.lord@dpie.nsw.gov.au

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. 

If we can make adjustments to our recruitment/interview process to better enable you to shine, contact the Diversity and Inclusion Team on Diversity@DPIE.nsw.gov.au If you are an Aboriginal or Torres Strait Islander check out our Aboriginal guide to applying for a role.