Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.
- Assistant Project Officer (Environment Officer Class 5)
- Ongoing full-time (35 hours per week) opportunity
- Location negotiable- regional location encouraged/hybrid working supported
- Salary relative to experience, and ranges from $94,423 to $105,016 + super
Our team is currently seeking to appoint an Assistant Project Officer to support the operation of the BOS Help Desk to ensure the consistent, efficient, and accurate delivery of enquiry management services. This includes triaging and tracking enquiries, preparing responses and internal briefings, maintaining knowledge and communications materials, and coordinating with internal subject matter experts and external stakeholders. The role contributes to the delivery of operational support for the Biodiversity Offsets Scheme (BOS) by supporting compliance with biodiversity assessment and offsetting policy, legislative frameworks, and customer service standards.
Key responsibilities include:
- Support the triage, allocation, and tracking of BOS Help Desk enquiries to ensure timely, accurate, and policy-aligned responses.
- Assist in the implementation of BOS-related procedures and knowledge management practices (e.g. response templates, guidelines, knowledge base articles).
- Undertake analysis of enquiries and prepare summary reports on issues and trends for use in team briefings, newsletters, and continuous improvement activities.
- Coordinate Help Desk administration tasks including managing shared inboxes, stakeholder contact lists, and meeting schedules.
- Prepare and maintain draft responses, template content, and communication materials, ensuring alignment with legislative and procedural requirements.
- Provide support to senior staff in liaising with internal stakeholders (e.g. BAM Operations, Offsets and Practice Group, Regional Planning teams) to source and confirm enquiry responses.
- Contribute to the improvement of BOS Help Desk systems and processes to enhance service delivery and customer experience.
About You
To be successful in the role, you will be a collaborative and detail-oriented team member with experience supporting customer service or operation delivery functions in a government or regulatory setting. You will demonstrate a proactive approach to liaising with your supervisor, providing regular updates on progress and seeking guidance where appropriate to ensure consistent, high-quality responses to customer enquiries. Your ability to follow established processes, manage competing priorities and contribute to a positive team environment will be key to your success.
You will bring strong written and verbal communication skills, with the ability to interpret and relay technical information clearly and accurately to a range of stakeholders. Experience using case management systems (such as Jira Service Management), knowledge management tools, or data entry systems will be highly regarded. A keen eye for detail, sound judgment, and a willingness to learn about the Biodiversity Offsets Scheme and associated systems and policies will enable you to support informed, consistent and timely enquiry handling across the BOS Help Desk team.
Essential Requirements
- Current Driver’s License.
For more information read the full Role Description: Assistant Project Officer
Who we are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
Participation in the NSW Biodiversity Offsets Scheme (BOS)
Please read the Biodiversity Offsets Scheme Protocol to understand if it applies to your circumstances. All applicants for this role and new employees with an existing defined interest in the BOS will be required to disclose their personal (or a close family member’s) participation to ensure potential conflict of interests are declared and managed appropriately.
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close: Monday, 1 September 2025 at 11:55PM.
Should you require further information about the role please contact Gemma Ansell via gemma.ansell@environment.nsw.gov.au.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au contacting Vithiya Yogarajah on 0482 646 348 (please mention reference number 544489).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn
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