Together we shape thriving communities, public spaces, places and economies.

• Exposure to diverse clients working across the latest Salesforce products
• 2 x Ongoing full-time opportunities
• Parramatta, Orange or Newcastle location – hybrid working available
• Salary relative to experience and ranges from $ 120,859.00 to  $133,183 + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

As a Senior Platform Administrator Salesforce, you’ll be at the forefront of managing platform and hardware lifecycle management, ensuring seamless service delivery and tackling technical challenges head-on. Your role involves leading level 2 and 3 support for numerous Salesforce applications, resolving technical risks, and driving the development of high-performance ICT processes. You’ll also play a crucial part in implementing best practices for Salesforce platform design and build, ensuring optimal solutions for clients.

Balancing competing demands and developing a broad knowledge of platforms and the department’s complex technology portfolio will be integral to your success in this role. You’ll need to manage stakeholder expectations and team outcomes within tight timelines, all while maintaining technical standards and providing expert advice.

This role is perfect for someone who thrives in a dynamic environment and is passionate about leveraging technology to create robust solutions.

For more information read the full Role Description: Senior Platform Administrator Salesforce

What you will bring to the role:

• Administer and manage the Salesforce platform, including user setup, profiles, roles, and permissions.
• Maintain data integrity by performing regular data audits, deduplication, and updates.
• Create and manage complex reports, dashboards, and workflows to enhance business processes.
• Implement and maintain Salesforce security protocols, including field-level security and sharing settings.
• Customize Salesforce applications using custom objects, validation rules, and process builder.
• Monitor and troubleshoot system performance and resolve technical issues as they arise.
• Collaborate with cross-functional teams to gather requirements and implement solutions.
• Basic experience deploying with changesets
• Stay up-to-date with Salesforce releases and best practices to continually improve system performance.
• Provide training and support to Salesforce users, addressing any issues or questions.

Essential requirements:

• Certified Salesforce Administrator
• Certified Salesforce App Builder

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Tuesday 5^th November 2024 at 11.55pm

Should you require further information about the role please contact Nida Maqsood, Manager Platform Solutions, nida.maqsood@dpie.nsw.gov.au

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 3, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn