Together we shape thriving communities, public spaces, places and economies.

• Lead a dynamic, energetic customer service team at the iconic Sydney Olympic Park!
• Ongoing full-time opportunity (Shift work 5:00AM-8:00PM)
• Work location – Sydney Olympic Park
• Minimum Annual Salary $60,026.00 + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

As a Customer Service Coordinator, you’ll be at the forefront of delivering exceptional service to our Centre’s visitors. Your role will involve providing accurate information about activities, memberships and events, while also driving membership sales and retention. By ensuring every customer interaction is memorable, you’ll help maximise satisfaction and optimise engagement with our facilities.

The Customer Service Coordinator may be challenged with interpreting the needs of our diverse customers, while delivering high service levels to unique stakeholders, and maintaining organisation and flexibility in a busy environment. Your natural ability to provide market-leading customer service and support positive experiences will be key to your success in this role.

At SOPA, we believe in fostering a vibrant and supportive work environment where our employees thrive. As part of our commitment to your well-being, we offer a range of perks, including free access to our gym facilities.

For more information read the full Role Description: Customer Service Coordinator

What you will bring to the role

• Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members 
• Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations
• Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment
• Resilience and a positive attitude to persevere through obstacles and maintain productivity during challenging times
• Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes. 

What is an essential requirement

• Current First Aid and CPR qualification
• National Criminal Records Check
• Current Working with Children Check

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Sunday 9th November at 11:55PM.

Should you require further information about the role please contact Amanda Nobles, Health Club And Customer Service Manager on Amanda.nobles@sopa.nsw.gov.au.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 3, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.