- Manage a customer service team
- Temporary Opportunity to October 2025
- Office location – Negotiable Parramatta, Coffs Harbour, Newcastle, Bathurst, Queanbeyan, Wollongong, Murwillumbah, Orange.
- Salary relative to experience, and ranges from $106,025 - $117,363 + super
Value NSW are currently seeking to appoint an Assistant Manager Customer Service, to supervise, coach and mentor a Customer Service team responsible for responding to high volumes of calls and delivering effective, efficient and quality customer outcomes.
As the Assistant Manager, you will lead the customer services team and contribute to the development, implementation and continuous improvement of service delivery strategies. You will work with cross functional teams and communicate effectively with your team to ensure all team members are aware of and working to align with VNSW’s customer experience and service vision and strategies.
About You
To be successful in the role, you will have the capability to supervise and provide guidance to a team handling a high volume of calls and correspondence. You will demonstrate the ability to manage the day-to-day call centre operations and activities, including scheduling and planning for peak periods. You will have experience in leading the implementation and ongoing monitoring of quality assurance audits and evaluating performance with key metrics, providing feedback to improve quality and address any areas of underperformance.
You will be an organised, results-driven with a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and proactively drive business improvements.
For more information read the full Role Description
About Us
The Department of Planning, Housing and Infrastructure (DPHI) are building the future of NSW through delivering diverse planning, housing solutions and infrastructure across the state. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and seeks to embed Aboriginal cultural awareness and knowledge throughout the department.
In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DPHI supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close Friday 8 November 2024 at 10:00 AM.
Interviews will be held Friday 15 November 2024
Should you require further information about the role please contact Elise Abraham elise.abraham@dpie.nsw.gov.au or on 0451 001 047.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.
We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676 - HR Support, option 3, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.
Role Description
