- Visitor Service Support Assistant (Clerk General)
- Multiple casual opportunities available
- Located at the Kosciuszko Road and Alpine Way vehicle entrance stations in the beautiful Snowy Mountains
- Hourly rate $19.49 to $38.15 plus employer’s contribution to superannuation and casual loading
Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.
About the role
National Parks and Wildlife Service has an exciting opportunity for multiple Visitor Service Support Assistants to join a dynamic and close-knit team based at the Kosciuszko National Park entrance stations on Alpine Way and Kosciuszko Road.
The Visitor Service Support Assistant provides a wide range of administrative and customer service duties to support the day-to-day operations of the Visitor Entrance Stations. Your duties will include but not limited to:
- Collecting Park Use Fees,
- Providing relevant up to date visitor information
- Customer services
- Park compliance administrative duties
As a Visitor Service Support Assistant, you will help provide a welcoming environment and high-quality experience for visitors of the beautiful Kosciuszko National Park.
About You
As a Visitor Service Support Assistant, you are adept at providing excellent customer service for visitors, responding to their needs in a professional, courteous and friendly manner, and managing competing priorities in a high-volume environment. Your excellent communication skills and sound people and diplomatic skills will help you excel in this role.
Essential Requirements
- Good oral communication, and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
- Capacity and willingness to undertake enforcement duties associated with the park use fee system and Departmental / NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities
- Basic computer skills and the ability to operate a two-way radio.
- This role also requires a current manual driver’s licence. The holder of this role will be required to wear an NPWS uniform. This role may also involve regular evening and weekend work. This is a shift-based position, under the Crown Employees (Public Service)
For more information read the full Role Description: Visitor Service Support Assistant
Who we are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
What we can offer you
NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training.
What we do
About NSW National Parks & Wildlife Service
Visit a park
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close: Sunday, 15 June 2025 at 11:55PM.
Should you require further information about the role please contact Hiring Manager Lizzie Herbert via email at elizabeth.herbert@environment.nsw.gov.au or on 0429 544 369.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Vithiya Yogarajah on 0482 646 348 (please mention reference number 543029).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn
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Role Description
