- Clerk General Scale 1-13
- Package includes base salary ($36,668 - $71,777) and employer's contribution to superannuation plus 17% loading for working weekends and public holidays
- Full time ongoing role + building a talent pool for future casual and temporary roles
- Located in Baradine
Do you want to work to make a difference for NSW?
Working to protect the state’s environment and heritage
Do you thrive on delivering superior customer service? The Pilliga Forest Discovery Centre is seeking an Information and Retail Support Assistant to join their high performing team.
About the role
This is an exciting opportunity to be the face of National Parks and Wildlife Service assisting visitors at the Pilliga Forest Discovery Centre and the Warrumbungle National Park Visitor Centre. You will need to have excellent knowledge of the local area and a passion for National Parks. In this role you will be greeting visitors, providing information on all aspects of national parks, assisting with reservations, responding to customer inquiries, as well as working in the retail shop. Excellent customer service and computer skills are essential, as is an understanding of digital technology.
As the Pilliga Forest Discovery Centre and the Warrumbungle National Park Visitor Centre are open seven days a week, there is a requirement that you are available to work some weekends, public holidays, and peak periods such as school holidays and long weekends.
About You
To be successful in the role, you will have:
- Experience in providing quality and courteous customer service in a professional manner; often dealing with simultaneous demands; requiring excellent time management and the ability to be flexible, particularly during high visitation times.
- Experience working in visitor services or retail previously, dealing directly with customers and supporting/resolving their queries. Strong problem-solving skills and enjoy building rapport.
- Good communication skills to engage with customers, stakeholders and staff and deliver accurate concise information.
- Demonstrated ability to work autonomously and to make decisions using initiative and within agreed procedures and policies.
- Demonstrate good cash handling skills and point of sale transaction experience.
Essential Role Requirements
- A Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring a check in keeping with the Child Protection (Working With Children) Act 2012.
- Understanding of and a commitment to the aims of the National Parks & Wildlife Service, including a sound appreciation of natural and cultural heritage conservation issues.
- Experience in cash handling procedures, stock control and ordering.
- Experience in computers and using word processing and spreadsheets.
- Current drivers licence.
This role may involve weekend work. This is a shift based role, under the Crown Employees (Conditions of Employment) Public Service Award.
To view the Role Description: Information & Retail Support Assistant
Who we are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
What we can offer you
NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.
- Accrued days off in addition to Annual Leave
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training.
What we do
About NSW National Parks & Wildlife Service
Visit a park
Northern Inland Branch Overview
To apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close: Friday 22nd August 2025 at 11.55pm
For more information about the role please contact Vivian Evans, Visitor Centre Supervisor, Northern Inland Branch, NPWS on phone 0488 466 653 or vivian.evans@environment.nsw.gov.au
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsws.gov.au or contacting Marie-Claire Bleakley on 0407 789 021 (please mention reference number 544385).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.
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Role Description
