- Visitor Service Assistant, Clerk Grade 1/2 - multiple casual roles to 30 May 2026
- Package includes hourly rate ($41.46 to $ 45.08) plus employer’s contribution to superannuation and applicable casual loading
- Located in Sydney and working across multiple Parks within Greater Sydney Branch North or Greater Sydney Branch South.
Do you want to work to make a difference for NSW?
Working to protect the state’s environment and heritage
About the role
National Parks and Wildlife Service has the opportunity for multiple casual Visitor Service Assistants to work as part of the team and contribute towards the conservation of the Greater Sydney National parks and reserves.
The roles are not your typical office based roles! You’ll be primarily working in the great outdoors across multiple parks. The roles are based in the Greater Sydney Branch and working across either of the following locations:
- Greater Sydney Branch South – Royal National Park, Kamay Botany Bay National Park and Georges River National Park.
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You’ll be responsible for greeting and directing visitors to Parks, educating them on Park values, promoting a positive visitor experience and ensuring compliance with Park rules. A typical day could see you:
- providing information and advice to visitors on facilities, services and activities available
- fostering appreciation and enjoyment by visitors of park values
- promoting Park activities
- operating the visitor entry facilities that provide access to National Park areas
- collecting park use fees and issuing appropriate passes
- performing park education and compliance patrol duties
Please note these roles require you to be available to work across weekends, school holidays and public holidays including the Christmas/ new year Period.
About You
To be successful in the role, you will:
- Enjoy working outdoors and sharing information with visitors.
- Have experience acting independently on matters relating to the entry of visitors to the national park that are not covered by policy and where supervisors are not readily available.
- Have demonstrated ability to maintain a high level of vigilance and awareness of personal safety when conducting parking patrol and law enforcement activities and when handling and securing large sums of cash which are held in the visitor entrance station until the surplus is collected or banked in the organisation safe.
- Have superior customer service skills and the ability to communicate respectfully and positively influence a wide range of people, including those from culturally and linguistically diverse backgrounds.
Essential Requirements
- Excellent oral communication, negotiation and customer service skills, including experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
- Capacity and willingness to undertake education and enforcement duties associated with the park use fee system and the Departments’ / NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities.
- Experience in cash handling procedures.
- Basic computer skills and the ability to operate a two-way radio.
- Current manual driver’s licence.
- The holder of this role will be required to wear an NPWS uniform.
- This role will involve weekend work and may also involve some evenings. This is a shift-based position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.
Note: Parts of these duties are performed outside of normal operating times, and staff are rostered in pairs to perform this function.
For more information read the full Role Description and Statement of Works
What we can offer you
NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.
- Corporate wellbeing programs
- Learning and development opportunities, including in-house training.
What we do
About NSW National Parks & Wildlife Service
Greater Sydney Branch Overview (KM to insert new hyperlink)
Visit a park
How to apply
Apply by answering all pre-screening questions (including the National Park locations that you are applying for), submit a current resume and a one-page cover letter that outlines your skills and experience relevant to the role.
For more information about the role, please contact Manu Martinero, Supervisor Visitor Services and Compliance, NPWS, on 02 9542 0667 or email Emmanuelle.martinero@environment.nsw.gov.au
Applications close: Tuesday 7 October 2025 at 11:55pm.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Kylie Miller on 0459 877 821 or kylie.miller@dcceew.nsw.gov.au (please mention reference number 545114).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn
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Role Description
