Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.
- Business Support Officer
- Temporary full-time (up to 24 December 2026) opportunity
- Office Location – 4 Parramatta Square, Parramatta
- Salary relative to experience, and ranges from $88,008 to $98,132 + super
Heritage NSW works with communities to protect, celebrate and manage our incredible heritage across NSW. If you are keen to be a part of a high performing, multi-disciplinary team that helps conserve and protect the Aboriginal, built and archaeological heritage of NSW, then this is the job for you!
About the role
Heritage NSW is seeking to appoint a Business Support Officer to be the initial point of contact within our Customer Concierge Team. As part of the role, you will deliver excellent customer service across the organisation, undertake administrative support services and manage administrative systems including records management, routine correspondence and data entry.
This role involves working collaboratively as part of a small team, sharing responsibility for all customer interactions via email and phone. We use a variety of platforms and systems to process applications and requests, with Zendesk being our CRM, and we support customers such as local councils, consultants and the general public.
About You
You will have experience in a customer-facing environment with the ability to deal with enquiries in a timely fashion, use your initiative and positivity to problem-solve, and escalate issues as required to obtain accurate information.
Knowledge and Experience
- Experience in providing business, coordination and administration support.
- Demonstrated ability to communicate sensitively and effectively with, and understand issues impacting on, Aboriginal and Torres Strait Islander peoples.
For more information read the full Role Description: Business Support Officer
Who we are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.
Applications close: Wednesday 11 February 2026 at 11:55PM.
Should you require further information about the role please contact Mat Campino via mat.campino@dcceew.nsw.gov.au or on 0409 032 134.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Tori Basnet on 0400 543 556 (please mention reference number 546170).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn.
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Role Description
