Together we shape thriving communities, public spaces, places and economies.

• Permanent full- time opportunity
• Parramatta preferred, Orange and Newcastle location considered with flexible working supported
• Salary relative to experience, and ranges from $149,739 to $173,174 + super

Join our Digital Projects & Transformation team that lead the design and delivery of user-focused enhancements to the NSW Planning Portal – the State’s central digital platform for planning and development services.

As a Principal Business Analyst, you will play a critical role in shaping improvements to the Planning Portal by analysing complex business processes, opportunities for simplification and translating user and legislative requirements into clear digital solutions.  You’ll work closely with planners, councils, industry professionals and internal stakeholders to ensure the Planning Portal delivers efficient, transparent and user centred planning services that support NSW’s housing and infrastructure priorities.

What you’ll do

• Partner with business stakeholders to understand their needs, gather requirements, and develop Statements of Work that reflect desired outcomes and benefits.
• Lead and facilitate workshops with councils, industry users and internal teams to define functional requirements, specifications, and user stories that improve the customer experience.
• Analyse and document business processes and workflows, identifying opportunities for improvement and innovation.
• Collaborate with technical teams to ensure requirements are clearly communicated, prioritised, and delivered in alignment with project objectives and legislative frameworks.
• Support the preparation of Statements of Work, work estimates, feasibility and business cases that underpin digital delivery and future Planning Portal initiatives.
• Provide expert advice and analysis to support informed decision-making and continuous improvement in digital delivery.

For more information read the full Role Description:  Principal Business Analyst

What you will bring to the role:

• Demonstrated experience in business analysis, including requirements gathering, process modelling, and solution design in a digital or technology-focused environment.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities and deliver quality outcomes in a fast-paced setting.
• Advanced facilitation, negotiation, and stakeholder engagement skills with the ability to influence and build trusted relationships.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and concisely to diverse audiences.
• Knowledge of business analysis frameworks, tools, and methodologies, and familiarity with project collaboration tools such as JIRA or Confluence.
• Commitment to ethical behaviour, accountability, and continuous improvement aligned with public sector values.
• A collaborative approach that supports teamwork, innovation, and inclusive practice across the organisation.

Essential Requirements

Appropriate tertiary qualifications or demonstrated relevant professional experience. 

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Tuesday, 25 November 2025 at 11:55PM

Should you require further information about the role please contact Imogen Baker, Principal Project Manager on imogen.baker@dpie.nsw.gov.au

To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.