Everyone plays here

Bring your analytical mindset and service delivery expertise to the Office of Sport!

• Step into a role where you drive innovation through a customer-first mindset.
• Salary ranges from $113,574 to $ 125,720 + super & leave loading.
• Temporary full-time opportunity based at Sydney Olympic Park location – flexible work arrangements will be considered.

About the role
The Business Analyst plays an integral role in streamlining and enhancing the end-to-end experience of customers of Office of Sport NSW centres and venues. As part of a broader program, this role will need to collaborate with a wide range of subject matter experts, customers and stakeholders to gather, document and analyse requirements specific to current and future state customer data, processes and applications and translate these into specifications as required. Operating in the context of an environment of diverse stakeholder needs and expectations, the Business Analyst will be required to facilitate workshops, map end to end user / customer journeys, identify pain points, and recommend process, data and technology improvements for potential future investment by the Office of Sport NSW.

It’s a hands-on role where you’ll need to champion innovation, continuous improvement and leverage data insights to deliver smarter and sustainable customer-focused outcomes and solutions.

The role champions a “Customer First” mindset, driving innovation, simplification, and increased customer satisfaction through strategic analysis, stakeholder engagement and fit for purpose solution designs.

Note: This role requires travel to other metropolitan and regional Office of Sport locations across NSW.

For more information read the full Role Description:  Role Description-Business-Analyst 546870

About you

Our ideal candidate will bring to the role:

• 4+ years’ of relevant experience in an equivalent business analysis role, operating in the context of a customer centric service delivery environment.
• Proven research, analytical and requirements gathering, translation and documentation skills.
• Ability to provide expert advice on possible process, data, service and technology improvements, opportunities and innovations to help inform solution design, application specifications and strategic investment decision making.
• Familiarity with agile / hybrid / waterfall project delivery methodologies, deliverables, tools and practices.
• Experience with using design thinking techniques such as customer / system user journey mapping.
• Superior communication, interpersonal and facilitation skills and the Ability to quickly acquire a solid understanding of the business and its drivers and priorities.
• Prior experience developing and leveraging trusted relationships with stakeholders and subject matter experts to achieve positive service delivery and solution design outcomes.
• An innovative mindset and an ability to persuade stakeholders to similarly think ‘outside of the box’.

To be eligible to apply for this position, you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment.

Should you require further information about the role please contact Program Manager Customer Systems, Karen Lewis via email: karen.lewis@sport.nsw.gov.au

About us

The Office of Sport is the lead NSW Government agency for sport and active recreation. We offer a career with purpose and work that makes a difference. Delivering on our purpose of  ‘Everyone Plays Here’, we are a unique workplace, where no two days are the same!

Our work is spread across NSW, with ten Sport and Recreation Centres, five Olympic Sport Venues and offices throughout the state. We provide leadership, policies, programs, funding and infrastructure to enable participation in sport and active recreation. Our work makes a difference – improving health outcomes, connecting communities and making a stronger NSW.

Our team members are collaborative, creative, hardworking and innovative, brought together by a common goal of ensuring sport and active recreation is accessible for all people in NSW.

How to apply?

For your online application to be considered it must include:

• A cover letter (maximum 3 pages) that includes your response to the following targeted questions:
  1. Describe how you maintain traceability of requirements through design, build, and testing—especially in hybrid delivery contexts.
  2. Describe your preferred tools to undertake customer journey mapping and requirements gathering and outline your experience applying them in a Business Analyst context
• An up-to-date resume outlining experience, skills & achievements relevant to this role (maximum 5 pages)

Applications close:  11.55pm Sunday 11^th January 2026

Contact for enquiries: karen.lewis@sport.nsw.gov.au

What’s in it for you?

The Office of Sport offers you the opportunity to make a direct, shared contribution and difference to sport and recreation in NSW and have a positive impact on quality of life of our clients. We offer a family-friendly and flexible working environment, competitive salaries, and generous leave entitlements. Our benefits include salary packaging, access to the Fitness Passport and the Employee Assistance Program.

Inclusion is a huge focus for the Office, internally and externally. In addition to actively promoting employment for women, people with disabilities, Aboriginal and Torres Strait Islanders, LGBTIQA+ individuals, and those from culturally and linguistically diverse backgrounds, we are also committed to increasing opportunities for everyone to participate in sport and active recreation. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging.

We want you to bring your best self to this recruitment process. If you feel you may require any adjustments or assistance during the recruitment process, please reach out to the Talent Acquisition Team via workforcemanagement@sport.nsw.gov.au

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.