Together we shape thriving communities, public spaces, places and economies.

• 1x Permanent full-time position (35 hours/week) and 1x Permanent part-time position (3 days/week)
• Based at Royal Botanic Garden Sydney
• Salary relative to experience and ranges from $36,668 p.a. to $71,777 p.a. + super

The role
Step into a role where you’ll be the friendly face of the Garden Shop—welcoming visitors, helping them choose from our curated product range, and making sure every interaction feels warm, easy, and memorable. You’ll play a key part in driving sales, supporting day‑to‑day store operations, and keeping our displays looking great and aligned with seasonal themes.

You’ll thrive in a fast‑paced, visitor‑focused environment where every day is different. Balancing customer service with sales targets, staying on top of stock levels, and keeping the store running smoothly will be part of what makes your contribution so important.


For more information read the full Role Description:  Retail Officer


What you will bring to the role

• A proactive, energetic and reliable approach—plus a genuine “customer first” mindset.
• Presentable, confident, team‑oriented attitude with natural curiosity and a willingness to learn.
• Sales awareness and comfort engaging with visitors and supporting store promotions.
• Ability to stay motivated during busy periods and maintain strong visual merchandising standards.
• Strong communication skills, and confidence asking questions, assisting customers, and adapting quickly.
• Previous customer service experience is ideal—but not essential if you bring the right attitude.

Full-time role: You must have flexibility to work Tuesday to Saturday OR Sunday to Thursday, including peak visitor periods.

Part-time role: This role includes a set rotating roster. You must have flexibility to work two weekdays and one weekend day each week.


What is an essential requirement:

• Required to undertake work as a non-continuous shift worker on a rostered basis including weekdays, weekends, public holidays and school holidays.

Benefits

• Gain valuable experience in inventory management and Front of house (Retail/Events) coordination
• Be part of a supportive and enthusiastic team
• Contribute to the success and growth of Sydney Gardens
• Enjoy the beautiful surroundings of the gardens while working

About us
Botanic Gardens of Sydney, under the Royal Botanic Gardens and Domain Trust, is Australia’s oldest scientific institution and a custodian of over $1.2 billion in cultural, heritage, and botanical collections. As the premier botanical research institute, we encompass world-leading botanic gardens and Sydney’s leading outdoor live entertainment precinct. We engage international, national, and regional visitors, making us a leading entity in the NSW tourism sector.


Join us
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11.55pm on Tuesday 10^th February 2026.

Should you require further information about the role please contact Thao Tran on 0460 561 816 or  thao.tran@botanicgardens.nsw.gov.au.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.