- Visitor Service Assistant
- Temporary Part Time position, opportunity until 31 January 2028 (7-14 hours per week)
- Office location - Dorrigo Mountain
- Salary relative to experience. Part time opportunity and ranges from $75,728 to $82,329 (please note pro rata rates will apply) + superannuation + 8.5% loading for weekends / public holidays
Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.
About the role
National Parks and Wildlife Service has a unique opportunity for a Visitor Service Assistant to join our team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage.
Dorrigo Rainforest Centre is about to undergo a major upgrade with a temporary visitor centre being constructed currently 1km away. Dorrigo National Park is a busy visitor destination for International, Interstate and Intrastate visitors. It is one of the top preforming National Parks visitor centres in NSW and this has been achieved by a friendly, professional team who provide exceptional customer service. The role of the Visitor Services assistant will be to welcome and assist visitors to the changing access points and opportunities and provide updates to visitors on the exciting Dorrigo VC and Escarpment great walk project developments. Visitor Service Assistants will need to be adaptive and agile moving from outside carpark and picnic area locations to retail services in the centre when required.
About You
In this role, you will draw on your experience in customer‑facing environments, where you have developed strong skills in delivering friendly, high‑quality service and managing a wide range of enquiries. Your ability to communicate clearly with diverse audiences—international, interstate and local visitors alike—will ensure every guest feels welcomed, informed and supported throughout their visit. You bring confidence in cash‑handling processes, basic computer and tablet operations and the use of tools such as two‑way radios, enabling you to move seamlessly between front‑of‑house service, retail support and visitor information duties. Your knowledge of visitor operations, combined with a genuine interest in parks, nature and community engagement, positions you perfectly to assist visitors as Dorrigo Rainforest Centre undergoes an exciting period of change.
You are someone who thrives in dynamic outdoor environments and can adapt quickly to shifting priorities, locations and visitor needs. Whether working independently or as part of a team, you demonstrate sound judgement, professionalism and a calm, solutions‑focused approach when responding to enquiries or managing challenges. Your interpersonal skills allow you to build rapport easily, while your reliability, resilience and willingness to undertake enforcement responsibilities ensure you can uphold NPWS standards with confidence and consistency. With a commitment to safety, teamwork and exceptional service delivery, you play a key role in creating memorable experiences for every visitor to Dorrigo National Park.
Essential requirements - As detailed in the Role Description
- Experience in cash handling procedures.
- Excellent oral communication, negotiation and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
- Capacity and willingness to undertake enforcement duties associated with the park use fee system and the Departments’ / NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities
- Basic computer skills and the ability to operate a two-way radio.
- Current manual driver’s licence.
- The holder of this role will be required to wear an NPWS uniform.
- This role may also involve regular evening and weekend work. This is a shift-based position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.
Note: Parts of these duties are performed outside of normal operating times, and staff are rostered in pairs to perform this function
For more information read the full Role Description: Visitor Services Assistant NPWS Clerk Grade 1-2 RD
Who we are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
What we can offer you
NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.
- Accrued days off in addition to Annual Leave
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training.
What we do
About NSW National Parks & Wildlife Service
Visit a park
North Coast Branch Overview
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter (2 pages maximum) expressing your interest and suitability for the role.
Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.
Applications close Monday 16 March 2026 at 11:55pm
Should you require further information about the role please contact Hiring Manager Emma Bleechmore via Emma.Bleechmore@dcceew.nsw.gov.au or on 02 6841 0941.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Ronda Swaysland on 0400 288 239 (please mention reference number 547540).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn.
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Role Description
