Together we shape thriving communities, public spaces, places and economies.

• Permanent full-time opportunity
• Parramatta office location with flexible working supported
• Salary relative to experience, and ranges from $129,464 to $142,665 p.a + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

The Senior API Technical Analyst focuses on digging into user, business and system needs, then turning that understanding into practical technical requirements that support smooth API integrations and reliable digital services. It involves working closely with internal and external stakeholders and product owners to gather API integration requirements, creating user stories, epics and acceptance criteria with project teams, and mapping API workflows that show how the Planning Portal connects with external systems. Day‑to‑day, the job centres on analysing issues, shaping solutions, supporting development teams, and making sure technical requirements are clearly communicated from ideation right through to delivery.

Because the environment is fast‑moving and stakeholder‑heavy, the role also means balancing competing priorities, managing tight deadlines and navigating a complex technology landscape. You’ll be expected to maintain deep technical knowledge, provide specialised API support, lead the articulation of business needs, and ensure solutions are fit for purpose and meet quality expectations. It’s a mix of hands‑on problem solving, collaborative solution design and continuous communication to keep services stable, integrated and aligned with what users and the organisation need.

For more information read the full Role Description:  Senior API Technical Analyst

What you will bring to the role

• Strong technical BA experience specifically in API Integration Projects
• Experience in creating API specifications in industry standard formats e.g. Open API specifications
• Strong experience in APIs, Postman, SOAP, REST, JSON, YAML, Swagger editor, JIRA
• Strong ability to communicate with stakeholders and interpret requirements to the technical team
• Strong analytical and probing skills – questioning, clarifying and research skills
• Ability to quickly build and leverage relationships with stakeholders and the project team

Further key knowledge and experience

• Extensive experience with Pega systems administration in complex environments
• Experience in system analysis and design including in requirements gathering and documenting functional and technical requirements
• Demonstrated experience in technical support and maintenance of digital services, including triaging, analysis and troubleshooting of issues in a high-pressure environment

Essential requirements

• Tertiary qualification in a relevant discipline and/or equivalent relevant experience

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:55pm Monday 2^nd March 2026

Should you require further information about the role please contact Venkat Balakrishnan, Manager Integration Services at venkatraman.balakrishnan@planning.nsw.gov.au

To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.