Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.
- Ongoing full-time (35 hours per week) opportunity
- Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with a minimum expectation of 60% of time in the office.
- Salary relative to experience and ranges from $124,322 to $138,494 plus employer’s contribution to superannuation and annual leave loading
The NSW Biodiversity Conservation Trust (BCT), has an exciting opportunity for someone to join our team as a Senior Technical Services Officer (Customer Data) in our Agreements and Technical Services team.
This is your chance to make a real difference for biodiversity in NSW. In this unique role, you’ll use your technical skills for an environmental purpose. As Senior Technical Services Officer (Customer Data), you’ll take the lead in managing our Customer Relationship Management (CRM) system and customer data. You’ll help improve our systems, ensure our data is reliable, boost staff skills, and support change. Your work will turn strategic goals into practical results, helping deliver conservation programs that matter across the state.
About the role
As the Senior Technical Services Officer (Customer Data), you’ll work closely with our systems, data, and people. You’ll provide practical support and expert guidance for our Customer Relationship Management (CRM) system, which uses Salesforce. This system is vital for our core work. Your job is to make sure the CRM is reliable, well managed, and genuinely helps us manage our interactions with landholders and supports conservation efforts across NSW. You’ll collaborate across teams to ensure the system is reliable, integrated, and continuously improved.
Key responsibilities include:
- Deliver and oversee expert technical support for the Customer Relationship Management (CRM) system to resolve bugs, enhance user experience, and maintain ongoing system reliability.
- Contribute to the development and implementation of best-practice customer data management processes.
- Collaborate with BCT teams to design and roll out innovative, integrated CRM solutions.
- Build and maintain productive relationships with service providers to ensure efficient service delivery and drive continuous improvement.
- Coordinate a structured, strategic approach to CRM system development, ensuring the platform aligns with current BCT requirements and supports future capability growth.
- Support and lead change management initiatives.
- Promote operational efficiencies by integrating the CRM with other core BCT business systems.
About You
You enjoy making complex systems work smoothly and meaningfully. With experience working closely with CRM platforms and customer data, you bring practical ideas and sound judgement to improve how systems support real‑world outcomes.
You’re a collaborative problem‑solver who can lead system improvements, influence ways of working across teams, and support people through change. You’ve delivered initiatives that bring people and technology together, and you communicate clearly with both technical and non‑technical stakeholders.
You understand the importance of high‑quality data, clear governance and thoughtful change management, and you balance business needs, system constraints and long‑term outcomes. Whether your skills come from formal study or hands‑on experience, you’re ready to apply them in a role that blends technology, collaboration and environmental purpose.
Key knowledge and experience
- Demonstrated experience supporting Customer Relationship Management software activities (Salesforce highly desirable), including system configuration and administration, customisation and development, data management and integrity, integration, technical support and troubleshooting, strategy and optimisation.
- Knowledge and understanding of contemporary data management principles and practice including relational database design, efficient data manipulation querying and reporting and compliance with relevant government policies.
Essential Requirements
- Relevant tertiary qualifications and/or demonstrated experience working in a similar role and operating experience
For more information read the full Role Description: Senior Technical Services Officer (CRM) BCT
Who we are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
The New South Wales Biodiversity Conservation Trust (BCT) is a not-for-profit statutory body, established under Part 10 of the Biodiversity Conservation Act 2016 and managed by a Board appointed by the Minister for the Environment.
The Trust’s roles are to support and encourage landholders to enter into agreements to conserve and protect biodiversity on private land, guided by the government’s Biodiversity Conservation Investment Strategy; secure biodiversity offsets when developers choose to pay into the Biodiversity Conservation Fund; and other activities that promote greater awareness of, appreciation and understanding of, biodiversity and the importance of conserving it.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
Participation in the NSW Biodiversity Offsets Scheme (BOS) and the BCT’s private land conservation (PLC) programs
The successful applicant for this role will be required to declare any conflict of interests related to the Biodiversity Offsets Scheme, as defined in the Biodiversity Offsets Scheme Conflict of Interests Protocol. This ensures the department is made aware of potential conflicts of interest so they can be appropriately managed.
Where an applicant has a high-risk “defined interest” in the Biodiversity Offsets Scheme, they may be required to divest this interest before being employed by the department.
If you think you might have a conflict of interest related to the scheme, or you are unsure, please discuss this with the hiring manager.
The Department is committed to protecting the public interest and public trust in the exercise of its functions. These values, together with transparency and accountability, are integral to the administration of the Biodiversity Offsets Scheme. For more information, please contact the hiring manager.
The BCT also has restrictions on staff participation in its funded PLC programs. No additional funding, beyond that already agreed to by the BCT, may be sought or approved during time as a BCT employee or for a 12-month period following termination of employment.
If you (or a close family member) participate in the BOS scheme or already hold a funded agreement with the BCT and require further information before submitting your application, please contact the hiring manager.
What we can offer you
The BCT is a great place to expand your career and grow your skills and knowledge. Here are some of our benefits:
- A great, friendly culture that cares about each other and the environment we work to protect
- Accrued days off in addition to Annual Leave
- Corporate wellbeing programs, including the Fitness Passport
- A range of learning and development opportunities
- Hybrid, flexible work arrangements
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close: Wednesday, 4 March 2026 at 11:55PM.
Should you require further information about the role please contact David Watt via david.watt@bct.nsw.gov.au or on 8275 1682.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Lila Snow on 0448 991 675 (please mention reference number 547870).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn.
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Role Description
