Together we shape thriving communities, public spaces, places and economies.

• Temporary full-time opportunity until 31 Dec 2026
• NSW office location based in Parramatta (other locations may be considered)
• Salary relative to experience, and ranges from $129,464 to $142,665 + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

A unique opportunity to take on a meaningful leadership role that strengthens how Corporate Services partners with its clients—enhancing trust, improving service experiences, and ensuring our services are responsive, transparent and fit for purpose across a diverse and dynamic operating environment.

As a Client Services Manager, you will play a pivotal role in shaping the client experience across DPHI. You’ll lead account management and engagement activities, partner with senior stakeholders, and drive service improvements that make a measurable impact. This role is central to fostering strong service relationships, resolving service issues, and embedding a culture that puts clients at the centre of everything we do.

For more information read the full Role Description:  Client Services Manager

What you will bring to the role:

You are someone who thrives in a client‑focused environment and brings a thoughtful, solutions‑oriented approach to complex service challenges. You will likely bring:

• Demonstrated experience managing client or stakeholder relationships in a large or complex organisation
• Excellent communication skills, with the ability to interpret and clearly explain complex issues
• Strong judgement, analytical capability and a practical approach to problem-solving
• A collaborative style and the confidence to influence, negotiate and manage expectations effectively
• A commitment to integrity, accountability and public sector values

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Sunday, 22 March 2026 at 11:55PM

Should you require further information about the role please contact Hayley McIntosh, Principal Policy and Program Manager on Hayley.mcintosh@dpie.nsw.gov.au .

To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.