Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.
- Visitor Experience Officer
- Package includes base salary $113,574.00 - $125,720.00, employer's contribution to superannuation
- Ongoing Full-time role available, Located in Buronga or Broken Hill
- The successful candidate may be eligible for additional financial support on top of their salary package. This may include a remote area allowance and additional subsidies such as relocation support.
About the role
This pivotal role is responsible for the NSW National Parks and Wildlife Service West branch visitor experience program.
The Visitor Experience Officer coordinate the representation of Visitor Experience Branch functions – experience development; marketing and consumer communications; marketing distribution; and visitor services, education and volunteering – for the relevant Park Operations Branch, as well as the operations and service delivery of in-Branch Visitor Centres and NPWS guided tour programs, commercial tour programs, filming and event management process, where relevant. Relationship management and communication with licensed commercial tour operators, internal and external stakeholders and coordinating filming and event management approvals are key.
Click here to hear more about a career with Westen NSW NPWS team.
About You
We are looking for a professional with demonstrated experience in tourism, accommodation, or visitor management, who can build revenue and business opportunities, set program and work priorities, problem solve and effectively manage a dispersed team. You will be accountable for setting and managing and reporting program and visitor centre budgets and service delivery commitments, plus ensuring the quality, integrity and accuracy of advice provided in relation to the delivery of visitor services.
Essential requirements:
- Demonstrated expertise in the management and delivery of visitor experience strategies and services including experience development, marketing and consumer communications, distribution and delivery of on-the ground visitor services.
- Current NSW Driver’s Licence
- Ability to work after hours, including weekends, as required
For more information read the full Role Description - Visitor Experience Officer and Statement of Works
Who we are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
What we can offer you
NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.
- Accrued days off in addition to Annual Leave
- Corporate wellbeing programs,
- Learning and development opportunities, including in-house training.
What we do
About NSW National Parks & Wildlife Service
Visit a park
West Branch Overview
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.
Applications close – Wednesday, 18 March 2026 at 11:55PM.
Should you require further information about the role please contact Glen Wheatley via Glen.Wheatley@dcceew.nsw.gov.au
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Naz Keya via naz.keya@dcceew.nsw.gov.au (please mention reference number 548097).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn.
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Role Description
