- Clerk General Scale
- Up to 11 casual Visitor Service Support Assistant positions available
- Salary relative to experience, and ranges from $20.08-$39.30 per hour + employer's contribution to superannuation + applicable casual loading
- Located at the vehicle entrance stations at Kosciuszko National Park and working within the beautiful Snowy Mountains
Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.
About the roles
This is your perfect opportunity to join NSW National Parks and Wildlife Service and work in a client facing role contributing to the protection of the natural environment and Aboriginal heritage in the stunning Kosciuszko National Park of the Southern Ranges Branch.
The Visitor Service Support Assistants work in the Alpine Way and Kosciuszko Road Entrance Stations to the Kosciuszko National Park. The roles are relied upon to provide diverse administrative and related services to support the day-to-day operations of a Visitor Service Centre including, but not limited to:
- collecting fees
- collecting relevant visitor information
- customer services; and
- assisting with park compliance patrol duties.
The roles are suited to customer service professionals who have strong communication and negotiation skills as well as sound people and diplomatic skills to deal effectively with cultural differences. Experience working independently in fast-changing environments with the ability to make quick, strategic decisions when supervisors are not readily available will see you succeed in the role.
The position will require you to be available to work weekends, public holidays and school holidays.
About you
To be successful in the role, you will have:
- experience in delivering accurate and consistent work within a high-volume environment.
- demonstrated ability to maintain a high level of vigilance and awareness of personal safety when operating at the vehicle entrance stations ensuring attention to detail when collecting park use fees.
- demonstrated ability to exercise excellent customer service and communication skills as well as sound people and diplomatic skills to deal effectively with cultural differences or limited English skills.
Essential requirements
- Good oral communication, and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
- Capacity and willingness to undertake enforcement duties associated with the park use fee system and NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities
- Basic computer skills and the ability to operate a two-way radio.
- This role also requires a current driver’s licence. The holder of this role will be required to wear an NPWS uniform. This role may also involve regular evening and weekend work. This is a shift-based position, under the Crown Employees (Public Service).
For more information read the full Role Description: Visitor Service Support Assistant NPWS Role Description
Who we are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
What we can offer you
NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.
- Accrued days off in addition to Annual Leave
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training.
What we do
About NSW National Parks & Wildlife Service
Visit a park
To apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen, New Zealand Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.
Applications close Friday 27th March 2026 at 11:55pm
Should you require further information about the role please contact Lenore Moberget, PUF Support Officer, Southern Ranges Branch, NPWS via Lenore.Moberget@dcceew.nsw.gov.au or phone 0403 404 797.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting (Marie-Claire Bleakley) on 0407 789 021 (please mention reference number 548365).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn.
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Role Description
