Together we shape thriving communities, public spaces, places and economies.

• A highly supportive team that provides ongoing guidance and hands‑on help as you grow in the role.
• Permanent full-time opportunity.
• Office location based in Orange.
• Salary relative to experience, and ranges from $84,659 to $92,701 + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

The Records Clerk focuses on helping keep records organised, secure and easy for people to access. You’ll be involved in the day‑to‑day handling of both physical and digital records, including retrieval, sorting, archiving and disposal activities, as well as supporting the effective use of EDRMS systems. The work also includes responding to requests and enquiries in a timely and professional way so that customers receive consistent, reliable service.

You’ll be part of a supportive team where guidance, shared knowledge and hands‑on assistance are always available. This collaborative environment helps make it easier to manage high‑volume periods; juggle shifting priorities and maintain strong service standards. With teammates onsite to help and offer direction, you can focus on delivering accurate, customer‑focused and dependable records services.

For more information read the full Role Description: Records Clerk

What you will bring to the role

• A positive, team‑oriented attitude that contributes to a supportive and collaborative onsite work environment.
• A proactive approach to managing your workload, staying organised and keeping tasks moving even during busy periods.
• A commitment to providing helpful, timely and customer‑focused support in all record‑keeping activities.
• A willingness to ask questions, seek guidance and learn from others to ensure consistent, high‑quality service delivery.
• A strong sense of accountability, taking ownership of your work and ensuring accuracy and reliability in all record‑related tasks.

Key Skills and experience

• Strong grasp of the State Records Act (NSW) and AS ISO 15489, with a clear understanding of statutory record‑keeping obligations.
• Solid capability in applying records and archival management principles across systems, processes and daily practices.

What is an essential requirement:

• Tertiary qualifications in information management or other relevant field and/or equivalent knowledge and substantial experience in the IT and /or records management industry.

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:55PM on Sunday 12 April 2026

Should you require further information about the role please contact Sarah Middleton-Jones on sarah.middletonjones@dpie.nsw.gov.au

To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.