Everyone plays here

Support smooth bookings across services that help everyone get active.

• Your customer service skills can help shape great experiences.
• Salary ranges from $84,659 to $92,701 + super & leave loading
• Temporary full-time opportunity up to 30 April 2027, based at Sydney Olympic Park location – flexible work arrangements will be considered.

About the role
The Central Reservations Agent provides customer support and manages bookings and registrations across multiple sites. The role handles enquiries, prepares quotes, processes accounts, and ensures information is accurate and delivered on time. It supports smooth program delivery by responding to varied customer needs, resolving issues, managing competing demands, and maintaining consistent service standards.

For more information read the full Role Description: Central Reservation Agent role description.docx

About you

You bring a customer‑focused approach and a commitment to delivering efficient, accurate and friendly service. You are comfortable in a busy environment, adapt quickly to new information, and work well with others to support positive outcomes.

Our ideal candidate will bring:

• A collaborative approach that values teamwork and supports shared goals.
• Strong communication skills, with the ability to listen, ask questions and provide clear, easy‑to‑understand information.
• A focus on delivering positive customer experiences and responding promptly to enquiries.
• The ability to manage bookings, registrations and financial transactions accurately and in line with required processes.
• Sound judgement in prioritising work, identifying issues and escalating matters appropriately.
• Accountability for following policies, legislation and safe work practices.

Essential Requirements

• Obtain and maintain a Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

To be eligible to apply for this position, you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. Any offer of employment will be subject to a satisfactory National Police Check.

Should you require further information about the role please role please contact Senior Central Reservatin Agent, Jae Lee on jaehyuk.lee@sport.nsw.gov.au

About us

The Office of Sport is the lead NSW Government agency for sport and active recreation. We offer a career with purpose and work that makes a difference. Delivering on our purpose of ‘Everyone Plays Here’, we are a unique workplace, where no two days are the same!

Our work is spread across NSW, with ten Sport and Recreation Centres, five Olympic Sport Venues and offices throughout the state. We provide leadership, policies, programs, funding and infrastructure to enable participation in sport and active recreation. Our work makes a difference – improving health outcomes, connecting communities and making a stronger NSW.

Our team members are collaborative, creative, hardworking and innovative, brought together by a common goal of ensuring sport and active recreation is accessible for all people in NSW.

How to apply?

For your online application to be considered it must include:

• A cover letter outlining your interest and suitability for the role, including a brief example that demonstrates your approach to teamwork and maintaining open, respectful communication.  (maximum 2 pages)
• An up-to-date CV outlining experience, skills & achievements relevant to this role (maximum 5 pages)

The Office of Sport undertakes employment screening for all prospective employees to ensure thorough, fair and consistent recruitment practices. Screening may include National Criminal Record Checks, Working with Children Checks (for relevant roles), service and conduct checks, referee checks, right‑to‑work verification, conflict‑of‑interest declarations, and pre‑employment health assessments.
You can view the full Employment Screening Policy and Procedure

Applications close: 11:50pm Sunday 12 April 2026 Should you require further information about the role please contact Senior Central Reservations Agent, Jae Lee on jaehyuk.lee@sport.nsw.gov.au

 What’s in it for you?

The Office of Sport offers you the opportunity to make a direct, shared contribution and difference to sport and recreation in NSW and have a positive impact on quality of life of our clients. We offer a family-friendly and flexible working environment, competitive salaries, and generous leave entitlements. Our benefits include salary packaging, access to the Fitness Passport, the Employee Assistance Program.

Inclusion is a huge focus for the Office, internally and externally. In addition to actively promoting employment for women, people with disabilities, Aboriginal and Torres Strait Islanders, LGBTIQA+ individuals, and those from culturally and linguistically diverse backgrounds, we are also committed to increasing opportunities for everyone to participate in sport and active recreation. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging.

We want you to bring your best self to this recruitment process. If you feel you may require any adjustments or assistance during the recruitment process, please reach out to the Talent Acquisition Team via workforcemanagement@sport.nsw.gov.au

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.