Together we shape thriving communities, public spaces, places and economies.

• Work on the refresh of the NSW Planning website.
• Permanent full-time opportunity; Possible creation of talent pool for upcoming temporary opportunities
• Parramatta office location with flexible working supported
• Salary relative to experience, and ranges from $129,464 to $142,665 p.a + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

In this role, you’ll be responsible for keeping NSW Planning’s digital content clear, accurate and easy to use. You’ll manage everything from editing and publishing content to maintaining the overall content roadmap, ensuring a seamless and customer‑centred online experience. You’ll also play a key role in an exciting project to refresh the current website for the NSW Planning—helping support the growth of housing across NSW by making planning information more accessible and intuitive for the community.

You’ll navigate a fast‑moving digital environment where priorities shift quickly, balancing frequent content updates with accessibility, usability and government standards. Along the way, you’ll solve complex technical challenges, translate detailed information into plain English, and provide expert guidance to stakeholders across the department. Your work will shape the end‑to‑end online customer journey, using insights and analytics to continually improve how people engage with the Planning website.

For more information read the full Role Description:  Senior Content Manager

What you will bring to the role

• Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members. 
• Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations. 
• Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment. 
• Maintains meticulous attention to detail amidst high-volume workloads, ensuring accuracy and precision in all tasks and deliverables. 

Key knowledge and experience

• Proficient in publishing using an Enterprise Content Management System eg: Drupal.
• Previous experience in designing life journeys ie Customer centric products and tools
• Strong understanding of web usability, SEO and information management standards
• Understanding of WCAG 2.0
• Previous experience in digital copywriting in different styles to suit varying audiences
• Strong communication and negotiation skills, along with an excellent grasp of the English language, grammar and attention to detail
• Proficient in JIRA and project management systems

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:55pm Monday 6th April 2026

Should you require further information about the role please contact Amanda Casali, A/ Principal Digital Experience Strategist at amanda.casali@dpie.nsw.gov.au

To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.