Together we shape thriving communities, public spaces, places and economies.

Provide frontline support to staff and visitors, delivering high-quality customer service while managing a high volume of enquiries and contributing to the smooth day-to-day operation of workplace services.

• Temporary full-time opportunity to 31 December 2026
• Sydney CBD Office location
• Salary relative to experience, and ranges from $84,659 to $92,701 + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

You will be the first point of contact for workplace services, providing responsive, customer-focused support to staff, visitors and stakeholders. From managing enquiries to maintaining office facilities and supplies, you will play a key role in ensuring a safe, efficient and well-functioning work environment.

Working in a fast-paced setting, you will manage competing priorities, maintain accurate records, and build strong relationships with customers while upholding service standards and workplace protocols.

For more information read the full Role Description: Workplace Services Customer Representative  Workplace Services Customer Representative CS Clk Gde 3-4 RD 080426.docx

What you will bring to the role

• Strong customer service skills with the ability to manage a high volume of enquiries and provide accurate, timely responses
• Well-developed communication skills, with the ability to engage with a diverse range of stakeholders in a professional and approachable manner
• Proven ability to plan, prioritise and manage competing tasks in a fast-paced, dynamic environment
• Solid administrative skills, including maintaining records, updating systems and ensuring data accuracy
• A proactive and reliable approach, with the ability to take initiative and work both independently and as part of a team
• Attention to detail and a commitment to maintaining a safe, clean and well-functioning workplace environment

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:59pm Sunday 3 May 2026

Should you require further information about the role please contact Louise Thomas on louise.thomas@dpie.nsw.gov.au

To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.