Together we shape thriving communities, public spaces, places and economies.

• 2 X Ongoing roles
• Parramatta location or other NSW office by negotiation
• Clerk Grade 7/8

The Development Coordination Authority ( DCA) has been established to strengthen how NSW Government agencies work together within the development assessment system. Acting as a central coordination point for agency advice, the Authority will streamline referral processes and deliver clearer, more consistent input to consent authorities—supporting faster, better-informed planning outcomes across NSW.

Joining the DCA presents a unique opportunity to help shape and embed a new operating model for planning coordination, contributing directly to system reform and the delivery of housing, infrastructure and sustainable communities across the State.

The role
This role is the first point of contact for the Development Coordination Authority, helping customers quickly understand their options and get to the right support. Working within the central Front Door, the role responds to a high volume of enquiries, provides clear advice on service pathways, and ensures more complex matters are accurately triaged to avoid delays.

It requires balancing speed and accuracy while managing competing priorities, handling sensitive issues, and keeping clear records. The role also contributes to improving how services are delivered by identifying recurring issues and supporting better guidance, systems and customer experiences.

For more information read the attached:  Customer Support Officer

What you will bring to the role

• Knowledge of the NSW planning, assessment and approval environments including relevant legislation, policy, regulations, standards and codes of practice.
• Demonstrated experience in customer service and enquiry management.
• Ability to manage competing priorities and high-volume workloads.
• Ability to communicate well with diverse customers and stakeholders (written and verbal).

What is an essential requirement:

• Degree qualification in a related relevant discipline or equivalent relevant experience

Join us
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Please submit a 1-page cover letter outlining how you meet the key accountabilities in the role. Only applications with cover letters will be considered.

Applications close Sunday 21 June 2026 at 11:55pm.

Please submit your application by clicking the following link.

Should you require further information about the role please contact Emma Kelly, Manager Concurrence & Referrals
Planning, emma.l.kelly@dpie.nsw.gov.au

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