Together we shape thriving communities, public spaces, places and economies.

• Empower our organisation through expert guidance and seamless optimisation of people systems tools
• Temporary full-time position up to 30 June 2027 (35 hours per week)
• Position is Parramatta based (2-3 office days per week), with other NSW office locations considered upon application
• Clerk Grade 7/8 - Salary relative to experience and ranges from $113,574.00 to $125,720.00 plus super

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role
As a People Systems Administrator, your primary focus will be on delivering exemplary customer service and specialist technical advice, ensuring the efficient operation and continuous improvement of people systems within the department. You'll manage daily tasks that enhance system functionality, meet customer expectations, and optimize business outcomes, all while working closely with your team and various stakeholders. You will be part of a team of specialists who strive to support both daily operations and strategic growth by delivering scalable, people-centric solutions.

You will be responsible for supporting the daily operation and administration of the department's people systems, primarily SAP SuccessFactors to ensure it meets both operational demands and future-focused initiatives. As a system expert, you’ll address operational and technical support challenges, ensuring all queries are resolved within agreed timeframes. Additionally, you will partner and collaborate with subject matter experts to develop system improvements as well as provide recommendations on future enhancements to support the continued service delivery to our clients in a fast paced, high-volume environment.  Your role will involve creating and updating system processes, procedures, and support documentation, while proactively identifying opportunities to enhance efficiency and decision-making across the department.

For more information read the full Role Description: People Systems Administrator

About you

• Experience in the functional administration or consulting of a Human Capital Management System preferable SuccessFactors within people & culture system or technology team.
• Experience with SAP SuccessFactors modules particularly learning and Performance modules and knowledge of PageUp is desirable.
• Demonstrated experience supporting HR systems, including managing user queries, troubleshooting technical issues, and facilitating system enhancements within a complex organisational environment.
• Ability to create and update system processes, procedures and support documentation for all people system changes.
• Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes. 
• Strong analytical, problem-solving, and communication skills, with the ability to explain technical concepts to non-technical audiences.
• Enjoy autonomy and demonstrates proficiency in working independently while maintaining meticulous attention to detail amidst high-volume workloads.
• Collaborative and user-focused, with a proven ability to work effectively in fast-paced, complex, and evolving environments.

If you are a self-starter and enjoy a dynamic and varied work environment, this could be the role for you!

About Us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

Join us

If the above information excites you, we encourage you to apply by submitting your resume along with a cover letter outlining your suitability for the role and your experience in managing the day-to-day operations and technical administration of SAP SuccessFactors (particularly in relation to the Learning and Performance modules if any).

Applications close 25 June 2026 at 11:55PM. Should you require further information about the role please contact Kavita Berwal, Manager People Systems on kavita.berwal@dphi.nsw.gov.au. Applications are not to be submitted via email.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.