Help shape exceptional customer experiences and make a difference in the community

• Customer Experience Officer
• Temporary Full Time Opportunity up to 2 years
• Office Location: Nowra or Dubbo
• Salary relative to experience, and ranges from $87,199 to $95,482 + super

Are you passionate about delivering outstanding customer service and solving complex enquiries with professionalism and empathy? We are seeking a motivated Customer Experience Officer to join our team and play a key role in supporting customers, stakeholders and communities through high-quality service and expert advice relating to Crown land administration and management.

This is an exciting opportunity for a customer-focused professional who enjoys working in a fast-paced environment, thrives on problem-solving, and is committed to continuous improvement.

The role

As a Customer Experience Officer, you will be the first point of contact for a wide range of customer enquiries, providing accurate, balanced and timely advice across multiple channels. You will be responsible for delivering a seamless customer experience while applying sound knowledge of policies, procedures and legislative requirements.

Working collaboratively with internal and external stakeholders, you'll ensure enquiries are resolved efficiently, customer information is maintained accurately, and valuable customer insights are used to enhance service delivery.

For more information read the full Role Description:  Customer Experience Officer

What you will bring to the role

• Demonstrated experience delivering high-quality customer service in a complex or regulated environment.
• Strong communication skills with the ability to explain technical or legislative information clearly and professionally.
• Excellent problem-solving and critical thinking capabilities.
• Proven ability to manage competing priorities and meet service standards in a high-volume environment.
• Strong attention to detail and a commitment to maintaining accurate records.
• A collaborative approach and the ability to build positive relationships with a diverse range of stakeholders.
• Experience identifying service improvement opportunities and contributing to positive customer outcomes.

About us 

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.  

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you’ll help shape lives and communities across NSW while growing your own career, supported by flexible work options, impactful projects and a collaborative, diverse team. As a high-performing and inclusive organisation that reflects the communities we serve, we value your lived experience and cultural knowledge, and we are committed to helping you thrive through flexible arrangements, workplace adjustments and a culture where everyone feels supported, connected and belongs.  

Apply now 

Apply today with your CV and cover letter. 

Applications close 11:55pm, Tuesday, 28^th July 2026. 

For more information contact Annie Amundsen, Group Leader Customer Service via annie.amundsen@crownland.nsw.gov.au

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process (including an alternate format of the application form), ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career Pathways team for a yarn. 

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check