Shape your world while helping create better outcomes for communities across NSW 

• Lead service and integrated operations across a complex digital environment
• Permanent full-time opportunity.
• Office location based in Parramatta with flexible working supported
• Salary relative to experience, and ranges from $154,231 to $178,369 + super

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

As Manager Service and Integrated Operations, you'll lead a team that helps keep our digital services running smoothly and our people connected to the technology they rely on every day.

You'll oversee IT operations, incident management and service performance across the Digital Information Office, ensuring services are reliable, responsive and aligned with business needs. Working closely with stakeholders, service providers and technical teams, you'll bring people together to solve problems, improve operational processes and strengthen service delivery outcomes. This is an opportunity to lead a team of highly skilled specialists, champion continuous improvement and help shape the future of digital service delivery across DPHI.

For more information about this position, read the full Role Description: Manager Service and Integrated Operations

What you will bring to the role

• Proven leadership experience with the ability to inspire, coach and develop high-performing teams.
• Strong stakeholder engagement skills and the ability to build trusted relationships across diverse groups.
• Extensive experience managing service operations teams within large and complex organisations.
• Strong incident management expertise, including knowledge of service desk and field services operations.
• Experience working in a SIAM operating environment.
• Excellent problem-solving skills, with the ability to manage competing priorities and deliver practical solutions.
• Strong communication skills with the ability to translate complex technical information into clear and meaningful messages.

What is an essential requirement

• IT degree and/or equivalent relevant experience.
• Certified ITIL and or SIAM and/or equivalent relevant experience

About Us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

(We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

Join us

If this role sounds like the right fit for you, we encourage you to apply with your CV and cover letter. We’d love to hear from you and explore how you can shape your world with us.

Applications close 11:55pm Wednesday 26 August 2026.

Should you require further information about the role please contact Puneet Behl at puneet.behl@dphi.nsw.gov.au

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.