Shape your world while helping create better outcomes for communities across NSW 

• Lead enterprise-wide change and configuration management across a complex digital environment
• Permanent full-time opportunity.
• Office location based in Parramatta with flexible working supported
• Salary relative to experience, and ranges from $154,231 to $178,369 + super

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

As Manager Change and Configuration Management, you'll help shape how technology change happens across a large and complex digital environment. Leading a team of specialists, you'll play a key role in reducing risk, improving service quality, and building confidence in the way we deliver and support digital services.

This is an opportunity to influence enterprise-wide practices, partner with senior stakeholders, and drive continuous improvement while leading a capable and motivated team.

For more information about this position, read the full Role Description: Manager Change and Configuration Management

What you’ll be doing

You'll lead the team responsible for change management, service acceptance and configuration management across the Digital Information Office.

Working closely with business leaders, project teams and service providers, you'll:

• Lead and strengthen enterprise change and configuration management practices
• Ensure technology changes are planned, assessed and implemented effectively
• Drive service acceptance activities to support successful project outcomes
• Improve the maturity, consistency and adoption of change and configuration management processes
• Monitor risk, compliance and service quality outcomes
• Build strong partnerships across the organisation and with external vendors
• Foster a culture of collaboration, innovation and continuous improvement
• Coach, support and develop a high-performing team

What you’ll bring

We're looking for a collaborative leader who can bring people together, simplify complexity and drive meaningful outcomes.

You'll demonstrate:

• Proven experience leading change, service acceptance and configuration management functions in large, complex organisations
• Strong knowledge of ITIL, SIAM and service management practices
• Experience managing risk and governance within technology environments
• Exceptional stakeholder engagement and influencing skills
• The ability to translate complex technical information into practical business outcomes
• A continuous improvement mindset with a passion for improving services and ways of working
• Experience leading, coaching and developing teams through change

What is an essential requirement

• IT degree and/or equivalent relevant experience
• ITIL and/or SIAM certification and/or equivalent relevant experience

About Us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

(We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

Join us

If this role sounds like the right fit for you, we encourage you to apply with your CV and cover letter. We’d love to hear from you and explore how you can shape your world with us.

Applications close 11:00PM Sunday 11 October 2026

Should you require further information about the role please contact Puneet Behl at puneet.behl@dphi.nsw.gov.au

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.