About Jenolan Caves
Located within the UNESCO-listed Greater Blue Mountains World Heritage Area, Jenolan Caves is one of Australia's most iconic tourism destinations and one of the oldest cave systems in the world. Home to the heritage-listed Caves House, Chisholm's Restaurant and a range of visitor experiences, Jenolan has welcomed generations of visitors to this extraordinary destination.
Following a major flood event in 2024, Jenolan Caves temporarily closed to visitors while significant restoration, infrastructure and conservation works commenced. Today, an ambitious program of upgrades is transforming the precinct, including the refurbishment of Caves House, the construction of a new Blue Lake Boardwalk and improvements across visitor facilities and public spaces.
The reopening of Jenolan Caves is highly anticipated and will play an important role in the economic and social fabric of the Central West and Blue Mountains regions. As Jenolan prepares to welcome visitors again, this is a rare opportunity to help shape the next chapter of one of Australia's most significant tourism destinations.
The Opportunity
- Front Desk Manager (Clerk 7-8)
- Temporary full-time role up to 2 years
- Located at Jenolan Caves, 3 hours from Sydney and 25 minutes from Oberon
- Package includes base salary from $116,981.00 to $129,492.00, plus employer's contribution to superannuation
- Great opportunity to work at a world heritage site at an idyllic location and play a pivotal role in the creation of life changing visitor experiences
We're looking for an exceptional Front Desk Manager to help shape the visitor and accommodation experience at Jenolan Caves as we prepare for reopening and future growth.
As the Front Desk Manager, you will be responsible for leading Front Office, Reservations, Visitor Services, Gift Shop and Transport Operations across Jenolan Caves. You will develop and implement guest service standards, reservation strategies and operational procedures that support exceptional visitor experiences while achieving commercial and operational objectives.
You will lead Front Desk, Gift Shop teams, manage accommodation inventory and reservations, support revenue performance, oversee visitor information and transport coordination, and drive the effective use of operational systems including ResBook and associated technologies.
The role is a key member of the Hotel & Hospitality leadership team and also carries important emergency management responsibilities, including undertaking the role of Chief Warden on a rotating basis. The Front Desk Manager may act in the Hotel & Hospitality Manager position during periods of leave or absence.
This is an opportunity to establish the service standards, systems and visitor journey that will help define the Jenolan guest experience for years to come.
About you
To be successful in this role you will have:
- Demonstrated experience leading customer-facing operations within a hotel, tourism, hospitality or visitor attraction environment.
- More than 3 years demonstrated experience in the hotel industry, preferably including hotel front desk operations.
- Experience managing diverse operational teams, with the ability to coach, develop and build a high-performance service culture.
- Experience in accommodation inventory, revenue management, reservations systems and business performance reporting.
- Experience using reservation booking systems and operational technology, with the ability to support systems improvement and new technology implementation.
- Exceptional communication, time management and attention to detail, with a strong commitment to customer service.
- Demonstrated ability to lead organisational change, service improvement and operational readiness initiatives.
- Ability to coordinate visitor services, accommodation arrivals, retail and transport operations across a geographically dispersed tourism destination.
- A current First Aid certificate or the ability to obtain one prior to commencing.
Essential requirements
• A current First Aid certificate or the ability to obtain one prior to commencing.
• Must be available to work across a 7-day rotating roster, including most weekends and public holidays
To view the Role Description: Front Desk Manager
Accommodation & Working Arrangement
Due to the unique operational environment at Jenolan Caves and the Front Desk Manager playing a central role across Front Office, Reservations, Visitor Services, Gift Shop, Transport Operations and emergency response, the position requires a strong onsite leadership presence to support the day-to-day operation.
Given the remote location and evolving operational environment, this position is well suited to candidates seeking a tourism and hospitality leadership opportunity, with onsite accommodation arrangements available if required.
Our Mission
At Jenolan Caves our mission is to connect our visitors with the unique natural and cultural heritage of Jenolan Caves, and through that connection, stimulate the urge to care for and protect all such special places. Put simply, our mission is to Protect and Connect.
What we can offer you
Jenolan Caves is a great place to expand your career and grow your skills and knowledge.
- Onsite accommodation arrangements if required.
- Learning and development opportunities, including in-house training.
- Staff discounts on dining and cave tours.
How to apply
Apply by answering all pre-screening questions, submit a current resume and a one-page cover letter that outlines your skills and experience relevant to the role.
In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DCCEEW supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.
For more information about the role contact Aiden Lizotte via aiden.lizotte@dcceew.nsw.gov.au
Applications close: Sunday, 30 August 2026 @11:55 pm
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months.
Looking for more information or assistance in applying?
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Naz Keya via naz.keya@dpie.nsw.gov.au (please mention reference number 552367).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn.
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Role Description
