Shape your world with work that keeps our digital services running

• Use your Microsoft 365 expertise to enhance the digital workplace and improve how people work, connect and collaborate.
• Permanent full-time opportunity
• Office location based in Parramatta, Orange & Newcastle with flexible working supported
• Salary relative to experience, and ranges from $116,981to $129,492+ super

Help deliver technology that supports people across NSW

Technology helps connect people, services and communities across NSW. Behind every reliable digital service is a team of people making sure systems are secure, available and ready when they're needed most.

In this role you will

Play an important role in helping our people do their best work. You'll support and enhance the technology that underpins critical services across the Department, ensuring systems are secure, reliable and performing at their best. From resolving complex issues to delivering improvements that create better user experiences, your work will help enable our colleagues, customers and communities across NSW.

Working as part of our Unified Communications team within the Digital Information Office, you'll help deliver modern collaboration services that keep our workforce connected and productive. Partnering with technical specialists, business teams and vendors, you'll be responsible for the administration, support and continuous improvement of our Microsoft 365 environment, including Exchange Online, Microsoft Teams, SharePoint Online and OneDrive. Whether you're enhancing platform performance, strengthening security, introducing new capabilities or resolving complex technical challenges, you'll make a genuine impact on how people communicate, collaborate and work every day.

This is an opportunity for someone who enjoys solving problems, exploring new technologies and finding smarter ways to deliver great outcomes. You'll be encouraged to share your expertise, grow your skills and contribute to a team that values innovation, collaboration and continuous improvement.

Read the role description for more detail: Systems Administrator

About you

• Experience administering and supporting Microsoft 365 services including Microsoft Teams, SharePoint Online, OneDrive and hybrid Exchange.
• Demonstrated experience in managing Microsoft Teams collaboration, meetings, telephony and video conferencing platforms.
• Previous experience Implementing and maintaining security, compliance and governance controls across Microsoft 365.
• The ability to develop and maintain PowerShell scripts to automate administration tasks.
• Experience providing Level 2 and Level 3 technical support and incident resolution.
• Experience developing and maintaining technical documentation and operational procedures.
• The ability to balance competing priorities and respond effectively in a fast-paced environment.
• Strong communication and relationship-building skills when working with vendors, stakeholders and technical teams to deliver business outcomes.
• Experience in project delivery, migrations and platform enhancements.

Essential

• Relevant industry certification for ICT systems, platforms and or services or equivalent experience

Desirable

• Experience supporting video conferencing technologies.
• Experience with Microsoft Intune.
• Experience with Microsoft Purview and compliance technologies.
• Microsoft certifications such as:
  • Microsoft 365 Certified: Administrator Associate
  • Microsoft Certified: Teams Administrator Associate
  • Microsoft Certified: Messaging Administrator Associate

About us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you’ll help shape lives and communities across NSW while growing your own career, supported by flexible work options, impactful projects and a collaborative, diverse team. As a high-performing and inclusive organisation that reflects the communities we serve, we value your lived experience and cultural knowledge, and we are committed to helping you thrive through flexible arrangements, workplace adjustments and a culture where everyone feels supported, connected and belongs.

Apply now

Apply today with your resume and cover letter.

Applications close: 11:55 PM, Wednesday, 11 November 2026.

For more information about the role, please contact Aiman Farrag (Senior Systems Administrator Team Lead) at aiman.farrag@dphi.nsw.gov.au.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career Pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.