Shape customer service experiences that support community impact and help build the future local government workforce!

• Temporary full-time opportunity up to April 2028
• Office located in Parramatta or Nowra, with flexible working supported
• Salary relative to experience, and ranges from $87,198.77 to $95,482.03 (Clerk Grade 3/4)

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

As the Concierge, Apprentices and Trainees, you will play a key role in supporting the delivery of the Fresh Start for Local Government Apprentices, Trainees and Cadets Program. Acting as the first point of contact for councils, program participants and stakeholders, you will provide timely, accurate and customer-focused advice, manage enquiries through a shared mailbox, and help ensure a seamless service experience. You will build strong relationships with internal and external stakeholders, support program administration, prepare reports and contribute to communications and publications, including program newsletters. This aligns with the role's purpose of providing project and administrative support while delivering high-quality customer service and enquiry management.

Working in a fast-paced, high-volume environment, you will prioritise competing demands, develop an understanding of relevant legislation, policies and guidelines, and use this knowledge to respond effectively to enquiries and requests for information. You will also leverage technology and information management systems to support efficient service delivery, identify opportunities for process improvement, and contribute to the successful delivery of program outcomes that support local government apprentices, trainees and cadets across NSW.

For more information about the role, read the full Role Description here: Concierge, Apprentices and Trainees

What you will bring to the role

• Strong customer service skills with a commitment to delivering timely, accurate and responsive support to a diverse range of stakeholders.
• Excellent communication skills, with the ability to explain information clearly, prepare well-structured written correspondence and build productive stakeholder relationships.
• Proven ability to analyse information, solve problems and identify practical improvements to processes and systems.
• Strong organisational skills, with the ability to manage competing priorities and maintain accuracy in a high-volume environment.
• Sound digital literacy and experience using a variety of software applications, records management systems and technology to support effective service delivery.
• A proactive and adaptable approach, with a commitment to learning, continuous improvement and achieving quality outcomes.

About Us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

Join us

If this role sounds like the right fit for you, we encourage you to apply with your CV and cover letter. We’d love to hear from you and explore how you can shape your world with us. Applications close Sunday, 4 October 2026 at 11:55PM. For further information about this role, please contact Brendon Hook, Manager, Apprentices & Trainees Program on Brendon.hook@olg.nsw.gov.au.  

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.